Users are now allowed to change their WIRM password after the password
has expired ONLY if the knows the correct old password used to login.
The screen below will display to allow Users to change their password
to a new password. As soon as the password has successfully changed,
the User will be able to login to WIRM with the new password.
This change has been implemented to help ARMS Users when their password
expired when User have not logged into WIRM Portal within 10 days
before the password is due to expire. In this case the User is not
prompted that password will expire in set number of days; therefore,
not giving User the chance to reset the password at that time. This
will only work if the User knows the previous or last used password
to access the WIRM Portal. Too many attempts will lock the User out;
therefore, a call or e-mail for a Reset will be required. E-mail DIRM.Web.Service.Request@dhhs.nc.gov.
If you do not know the temp password reset, Users should call Annette
Bagwell at 919-855-3446.
DAAS-101 - Client Registration Form:
Outline of the changes on the Long Form to assist you with using it
until the new instructions are posted. The changes on the Short Form
follow these changes where appropriate.
to request access to ARMS
at the top of the page reflect the changes in Administrative Letter
DAAS 12-13 requiring providers to register the hands-on care recipient,
not the caregiver, for respite services (in-home aide respite, group
respite, and institutional respite). These clients must be 60 years
of age and older unless they qualify for one of the nutrition special
the “inactive” reasons have been changed back to a single
column in order to gain space on the page for other changes and also
to reflect the data entry screen. If the reason for making the client
inactive relates only to the client, mark the client box and mark
the applicable reason for the inactivation. If the client is a caregiver
getting FCSP or Project C.A.R.E. services and the reason for making
the client inactive relates more to the care recipient, check the
box for care recipient and mark the applicable reason for inactivation.
name – this was added to support the interface between
ARMS and CNDS since the search for an existing client record in CNDS
will try to make a match based on the client’s name as reported
to the Social Security Administration.
person likes to be called - this will not be entered in ARMS,
but may be used by providers to note a person’s nick name.
box for special eligibility – a check box for special
eligibility has been added under the date of birth to help identify
any client who meets the special eligibility requirements.
contact information – this information formerly was
at the bottom of the printed form under the signature lines, but it
was moved to a position on p. 1 above Overall Functional Status (Q14)
because this is where it is on the data entry screen. We hope this
change will make data entry easier.
– Overall Functional Status – Q14 on the Long
Form will only be used if the client being registered is a caregiver
getting FCSP or Project C.A.R.E. services. Providers do not need to
complete Q14 on any client other than a caregiver getting FCSP or
Project C.A.R.E. services. For all other clients, functional status
will be documented in Section IV.
III heading – this wording has been changed to reflect
the changes detailed in Administrative Letter 12-13. Section III will
only be completed when the client being registered is a caregiver
getting FCSP or Project C.A.R.E services.
ARMS access must be approved by the Area Agency on Aging. Individual
calling the Help Desk for access will be referred to DAAS. Individuals
calling DAAS will be referred to the Area Agency. These
safeguards are in place for security reasons. The ARMS
User Request Form must be submitted electronically via e-mail when
requesting, changing or removing access for ARMS Users. The
Division of Aging and Adult Services will only receive this form from
the an appropriate Area Agency on Aging staff. The form is an
Interactive MS Word document template. Information regarding the
request will be e-mail back to the person from the Area Agency.
All ARMS Users must access ARMS by clicking the link in the top left
corner from the ARMS Support Website to ensure correct access to ARMS.
This website also has current updates, notices and announcements regarding
ARMS. All ARMS Users
must access ARMS by clicking the link in the top left corner.
do I access reimbursement reports?
Changes have been made
to the ARMS Web-based system and if users
access ARMS using a link from bookmark or a favorite the following
error may display.
If you get the message
above, the IT person in your agency may have to open a port on your
firewall. If necessary, your IT person should call the Help Desk and
explain they need to access ARMS and have a firewall issue and need
to find out what port to open. The Help Desk telephone number is (919)
855-3200 option 2. The ARMS Browser
Settings link provides information on setting PopUp Blocker.
After the successful run the Reimbursement
Report the month and fiscal
year will be listed in the Report Month drop down box.
If you do not see the report month
and or the fiscal year in
the drop down box, then the reports are not yet available for that report
do I key Regional Expenditures (Regional Users Only)
Regional expenditures must be keyed as YTD amounts.
and/or adjustments to a prior month should be keyed
in current month. Once
reimbursements have been generated, Regional Users cannot edit the current
month. Changes can be made by the State ARMS staff.
Note: Regional Expenditures will be handled as they were
in the old ARMS.
will I know when ARMS is down for maintenance
When we have to bring ARMS down to put in fixes, a message will appear
on your screen.
We are still in the early stages of implementation and when bugs are
found, we will have to
bring the system down from time to time to put in these fixes.
What does the R mean
on the Client Record?
to Add or Update Services
The Client Status of "R" in year 2008 changed
to "A" in current year 2009. At the start of a new year
all Client Status that are New Registration (R) will automatically
convert to Active (A).
User should the Add/Update Services Only to add a new service, add client
to waiting list and/or change waiting for a service to an Active Service.
Click the Details link to complete a re-assessment for the client.
Reimbursement Data Entry Change
to prevent non-unit reimbursement request for select non-unit services
has been implemented in ARMS.
If a Non-Unit Reimbursement Request is keyed for a month where no service
total exists for the month,
ARMS will return an error message “No Provider
Client Service Total Record Found.”
Recommended Internet Settings
Return 0000 to ARMS Client for SSN4
Users should change their Internet Settings to load ARMS
WebPages each time they visit a particular page. Changing this option
will allow users to see the current webpage each time they click
on a link. Open Internet Explorer and follow the steps outline below:
1. Click Tools from the menu
2. Select Internet Options
3. Click Settings
4. Select Every time I visit the webpage
5. Click Ok
CNDS Action - Update vs Create
Explorer Compatibility Mode/Issue
If ARMS does not display properly
in Internet Explorer
click on the "Compatibility Mode" icon.
The icon is to the right of the address (URL) bar, just to the left
of the refresh icon.
The Compatibility Mode icon looks a bit like a page that has been torn
Last updated - June