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North Carolina Division of Aging and Adult Services

Complaints

Here are some resources that may be especially helpful to seniors and their families in resolving concerns they have about health care, long term care, and other issues. The Division's contact responsible for maintaining this information is Sharon Wilder.

Issue Resource Telephone
Care in long-term care facilities Ombudsman Program
NC Division of Aging and Adult Services

NC Division of Health Service Regulation Complaint Hotline
919-855-3400

1-800-624-3004
Medicaid information about enrollment and benefits Department of Health and Human Services Customer Service Center 1-800-662-7030
Lost Social Security or Medicare card; Medicare enrollment; Social Security Benefits Social Security Administration 1-800-772-1213 or under county offices in local directory, "Social Security Office"
Medicare Part A (Hospital Insurance)--questions about coverage, payment or claims for Part A services and some Part B services provided in Part A settings: hospitals, home health care, hospice care, skilled nursing facilitie Seniors’ Health Insurance Information Program (SHIIP) 1-800-443-9354
Medicare Part B (Medical Insurance)--questions about coverage, payment or claims for most Part B services: physicians, ambulatory surgical centers, clinical lab services, etc. Seniors’ Health Insurance Information Program (SHIIP) 1-800-443-9354
Medicare Durable Medical Equipment and Supplies--questions about coverage and payment Centers for Medicare and Medicaid Services 1-800-633-4227
Fraud and Abuse of Medicare North Carolina Senior Medicare Patrol Program (SMP) 1-877-996-2767
Supplemental "Medigap" Insurance; Medicare Advantage Plans (Part C); Medicare Prescription Drug Coverage (Part D) and Long Term Care Insurance—for counseling and assistance with questions Seniors’ Health Insurance Information Program (SHIIP)
NC Department of Insurance
1-800-443-9354
Hospital-Issued Notice of Non-coverage (HINN Notice)--when you think you are being asked to leave the hospital too soon The Carolinas Center for Medical Excellence 1-866-855-4902 (North Carolina)
Quality of Medicare-funded medical care received from hospitals, home health agencies, ambulatory surgery centers, or skilled nursing facilities The Carolinas Center for Medical Excellence 1-866-855-4902 (North Carolina)
Care provided by physicians North Carolina Medical Board 1-800-253-9653 (ext. 232, 236 or 261)
List of physicians accepting Medicare approved assignment Physician Compare
Medicare.gov
1-800-633-4227
Veterans' Benefits U.S. Department of Veterans Affairs 1-800-827-1000

Last updated July 1, 2013