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Staff Contact














North Carolina Division of Aging and Adult Services


Consumer Education

Toll-Free Numbers of Special Interest to Seniors

Organization Phone Number(s)
CARELINE (N.C. Department of Human Resources):Provides information and referral pertaining to human service programs in North Carolina. It has a bilingual specialist for Spanish-speaking callers and TDD for callers with hearing impairment. 1-800-662-7030
Alcohol/Drug Council of North Carolina:Resource and referral helpline for alcohol and drug abuse concerns. 1-800-688-4232
Alliance for the Mentally Ill: Provides support and education about mental illness. 1-800-451-9682
Alzheimer's Association National Headquarters:Provides information on Alzheimer's and related disorders and makes referrals to Alzheimer's Association chapters. 1-800-272-3900
American Cancer Society 1-800-227-2345
American Diabetes Association of North Carolina 1-800-682-9692
American Heart Association of North Carolina 1-800-284-6601
American Lung Association of N.C. 1-800-892-5650
Arthritis Foundation - Carolina Chapter:Provides information pertaining to arthritis. 1-800-883-8806
Better Hearing Institute Hearing Helpline:Provides information on hearing loss and available treatments 1-800-327-9355
Cancer Information Service:Provides information on cancer treatment, clinical trials, detection, risk factors and resources for assistance. 1-800-422-6237
Cooperative Extension Service Teletip (N.C.):Provides recorded messages pertaining to a variety of topics of interest to consumers. 1-800-662-7301
Disability Hotline (N.C.):Provides information and referral pertaining to Social Security and Supplemental Security Income (SSI) Disability Programs. 1-800-638-6810
Duke Alzheimer's Family Support Program:Serves as central Alzheimer's resource and clearinghouse for North Carolina. 1-800-672-4213
Easter Seal Society of North Carolina:Serves as a resource for persons with disabling conditions, including stroke. 1-800-662-7119
Eldercare Locator:A nationwide directory assistance service which provides linkage to state and local agencies that can provide information and referral to resources for older adults and family caregivers. 1-800-677-1116
Governor's Office for Citizen Affairs (N.C.):Handles general inquiries and complaints or suggestions relative to state government operations. 1-800-662-7952
Home Health Complaint Hotline (N.C.) 1-800-624-3004
Hospice for the Carolinas:Provides information on hospice services and benefits and provides referral information for any hospice program in the country. 1-800-662-8859
Insurance Consumer Service (N.C. Department of Insurance):Receives questions pertaining to insurance coverage and problems (except Medicare). Also see Seniors' Health Insurance Information Program. 1-800-662-7777
Internal Revenue Service 1-800-829-1040
Library for the Blind and Physically Handicapped 1-888-388-2460
Lawyer's Referral Service of North Carolina 1-800-662-7660
Medical Review of North Carolina:Handles inquiries or complaints from Medicare recipients pertaining to the quality of medical care they receive. Also handles requests from Medicare beneficiaries to review noncoverage/discharge from hospital decisions. 1-800-722-0468
Medicare Durable Medical Equipment Regional Carrier (Palmetto Government Benefits Administrators):Provides information and handles inquiries about Medicare coverage for durable medical equipment and supplies. 1-800-213-5452
Medicare Home Health Hotline 1-800-624-3004
Medicare Part B Carrier (CIGNA):Provides information and handles inquiries about Medicare medical insurance (Part B) coverage. 1-800-672-3071
Medicare Telephone Hotline 1-800-638-6833
National Center for Sight:Provides research and medical information pertaining to blindness and vision problems. 1-800-221-3004
National Eye Care Project Helpline:Provides referrals for free eye exams for people 65 and older on limited incomes who do not have access to an ophthalmologist they have seen in the past. 1-800-222-3937
National Health Information Center:Serves as a health information referral service by making referrals to non-profit health organizations and federal clearinghouse. 1-800-336-4797
National Lung Line Service 1-800-222-5864
National Mental Health Association:Provides information on mental health problems and makes referrals to national, state and local mental health organizations and service providers. 1-800-969-6642
National Osteoporosis Foundation 1-800-223-9994
National Parkinson's Foundation:Provides information and counseling on Parkinson Disease and makes referrals to doctors. 1-800-327-4545
National Stroke Association 1-800-787-6537
North Carolina Podiatry Medical Society:Provides referrals to local podiatrists. 1-800-685-2224
North Carolina Senior Citizens Association:Provides information about Association benefits and activities. 1-800-323-6525
North Carolina Travel and Tourism 1-800-847-4862
Office of Inspector General Hotline (federal):Receives reports of fraud and abuse of Medicaid, Medicare and Aid to Families with Dependent Children. 1-800-447-8477
Prevent Blindness North Carolina:Provides information on eye diseases, vision screening programs, and resources for assistance. 1-800-543-7839
Relay North Carolina:Serves as a telephone communications service for the deaf and hard of hearing. 1-800-735-8262 (VOICE)
1-800-735-2962 (TT)
Senior Flash Information Hotline (National Committee to Preserve Social Security and Medicare): Provides information on federal legislative developments of interest to senior adults. 1-800-998-0180
Seniors' Health Insurance Information Program (SHIIP): Provides information on Medicare, Medicare supplement insurance and long term care insurance, and provides assistance and counseling with health insurance problems. 1-800-443-9354
Simon Foundation for Incontinence 1-800-237-4666
Social Security Administration:Provides information pertaining to Social Security benefits and Medicare. 1-800-772-1213
Veterans Administration Regional Office (Winston-Salem):Provides information on Veterans benefits. 1-800-827-1000


Last updated May 21, 2010