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Link to Home Page link to Information on the Divison Link to Staff name, telephone and e-mail link to Topic Index Link to Frequently Asked Questions Link to Hot Topics Link to Training Calendar Link to Area Agencies on Aging Links to other Aging Sites Click to e-mail webmaster Link to the Department of Health and Human Services Disclaimer

North Carolina Division of Aging and Adult Services

   
Ashe County Senior Center
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Tools for the Senior Center Certification Process

Senior centers have great potential for serving older adults. They can be convenient locations in the community for older adults to gather; participate in recreational, educational, and health-promoting activities; and obtain information about other community programs and services.

Because the senior centers in North Carolina are in various stages of development, and because many communities do not yet have centers, in fall 1998, the Division of Aging and Adult Services assembled a task force for senior center development, composed of senior center directors, representatives from Area Agencies on Aging, older adults, the division, the NC Institute on Aging, and the Center for Aging Research and Educational Services. Its charge was to develop a standard for best practice in senior center operations.

The task force identified a model for high-quality senior centers with two tiers--the Center of Merit and the Center of Excellence. They identified best practices for five major operational areas:

  • outreach and access to services
  • programs and activities
  • planning, evaluation, and input from older adults
  • staffing
  • operations and physical plant.

They established a process by which centers could complete a self-evaluation, ask to be reviewed by independent site visitors, and receive certification at the level of Merit or Excellence from the Division of Aging and Adult Services based on the recommendation of the site review team. The also negotiated minimum standards for each level of certification. Centers of Merit meet all the requirements of the Home and Community Care Block Grant and are providers of very high-quality services. Centers of Excellence provide exemplary services and opportunities to their communities and serve as mentors and models to developing centers.

State certification is a voluntary process that senior centers can use to be recognized in their communities and across the state. The purpose of the process is to strengthen the capacity of senior centers by providing a set of measurable indicators of best practice. The self-evaluation tool also provides a framework centers can use to plan their development and seek resources from the community, the state, and other sources.

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Last updated: February 3, 2014

The documents associated with this process are

  1. The SCOPE (Senior Center Operations and Program Evaluation) self-assessment instrument (Acrobat File) for centers that want to complete the tool on paper. The scoring guide is now included as a part of the self assessemnt instrument (SCOPE)
  2. The SCOPE intrument as a MS Word for Windows document for centers that want to complete the tool using MS Word
  3. Instructions for Completing the SCOPE and the Documentation(Acrobat File)
  4. Policies and Procedures for Senior Center Certification
  5. Application form for Site Visit Volunteer (Acrobat File)
  6. Application form for Senior Center Certification (Acrobat File)
  7. Site Visit Tentative Timeframe (Schedule)
  8. The model on which the SCOPE tool is based (Acrobat File) published in the state aging services plan.
  9. Yearly Checklist (formal version) Certification Review
  10. Informal (short version) Certification Mid-Point Review
 


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Senior Centers Directory
(Receiving NC-DAAS Funding)

The Ann Johnson Institute for Senior Center Management

NC Senior Center Certification Process Brochure

Tools for the Senior Center Certification Process (SCOPE)

Senior Center Survey 2008