Crossroads
What is Crossroads?
The North Carolina (NC) Crossroads WIC System is a model information system that has replaced the 30-year-old NC WIC Automated Data Processing (ADP) System. The system requirements for Crossroads were defined by a consortium led by the state of North Carolina and included Alabama, Virginia and West Virginia. Crossroads is a robust system that manages all facets of WIC operations, including client services and vendor management. Crossroads uses modern web (HTML/HTTP) technology, standard WIC data elements, and complies with federal policy and regulations.
Crossroads Resources for Local Agency Staff
Tab/Accordion Items
The North Carolina Women, Infants, and Children (WIC) Crossroads system released a new software version (1.32) to local agency users on Monday, March 11, 2024.
- Collecting Breastfeeding Information
- Assigned Risk Codes Breastfeeding Women
- Assigned Risk Codes Children
- Assigned Risk Codes Infants
- Assigned Risk Codes Non-Breastfeeding Women
- Assigned Risk Codes Pregnant Women
- Risk Code 503
- Category Change
- CNDS
- Documenting Income Eligibility in Crossroads
- Family Assessment Questions
- Mid-Year/Mid-Certification Assessment Guidance
- Road Map for a Complete Certification
- Documenting a Participant Death in Crossroads
- Update Data Items
- Contract Formula Change
- FMNP Delayed Signature Procedure
- Formula Wizard
- Foster Child: eWIC Reference Guide
- Issuance of Exempt Formula to Infants Six to Eleven Months of Age
- Issuing an eWIC Card
- Issuing Food Benefits: eWIC
- Modifying Food Packages
- Replace Current Benefits
- Issuing Formula 0 Month Resource
- Add Formula Quick Guide
- Exchange Formula Quick Guide
- Increase Formula Quick Guide
- Breast Pump Issuance
- Breast Pump Return
- Breastfeeding Complications Crosswalk
- Breastfeeding Supplies
- Breastfeeding Supplies Inventory Form
- Breastfeeding Supplies Release Liability Loan Agreement - English
- Breastfeeding Supplies Release Liability Loan Agreement - Spanish
- Multi-User Electric BP Return Receipt
- Teletask Two Way Texting Resource
- Teletask Messaging Resource
- Teletask Auto Dialer
- Crossroads Training Videos (N.C. DHHS YouTube site)
- Crossroads User Access Form
- Scanning Documents
- Transfer Between Families Error Code 2050
- Transfer Out of State
- Transferring: Gap in Benefits
- Journal of Transactions
- Uploading PDF Documents in Crossroads
- MyNCWIC Portal Training
- Signing up for the MyNCWIC Portal (PDF/printable summary for local staff)
- Signing up for the MyNCWIC Portal (view only/intended for WIC participants)
- MyNCWIC / Crossroads User Resource (a summary of MyNCWIC Portal Training Lessons 3-31)
- Creating links in Google Meets for Crossroads
- Portal Success Checklist
- Portal Users Guide
- MyNCWIC Portal Known Issues