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The North Carolina Crossroads WIC System is a model information system that is replacing the 30-year-old NC WIC Automated Data Processing (ADP) System. The system requirements for Crossroads were defined by a consortium led by the state of North Carolina and included Alabama, Virginia and West Virginia. Crossroads will manage all facets of WIC operations, including client services and vendor management. Crossroads uses modern web (HTML/HTTP) technology, standard WIC data elements, and complies with Federal policy and regulations.
Crossroads will allow the North Carolina WIC Program to better serve you. However, for a week or so before the change to Crossroads, your WIC clinic may be working with a limited staff. You will still get your WIC benefits. Look for posters in your WIC clinic or ask the WIC staff to find out when they will start using Crossroads.
You might ask why WIC is making the change. There are many benefits for you:
Crossroads is a WIC Management Information System (MIS) which is 100% federally funded by the United States Department of Agriculture (USDA) Food and Nutrition Services (FNS). North Carolina was selected to be the leading state of a four state consortium consisting of North Carolina, Alabama, Virginia and West Virginia to develop the new WIC MIS.
Crossroads is referred to as a State Agency Model (SAM), which means that it is intended to be a model system transferrable to other states once completed. Crossroads will support all facets of state and local agency WIC operations, including:
Crossroads enforces federal requirements to ensure accountability and automates a current paper-based system of documentation of client services. Crossroads supports interfaces such as NC FAST (for online verification of income eligibility), CNDS, NCID and the NC Accounting System. Crossroads is electronic benefit transfer (EBT) ready.
The training and rollout schedule was determined based on several factors, including the location of each agency, number of WIC staff and number of sites, and local health department accreditation and WIC monitoring schedules. Select a point on the timeline for list of local agencies rolled out during that week.