By Phone
Complaint Hotline: 1-800-624-3004 (within NC) or 919-855-4500
Complaint Hotline Hours: 8:30am - 4:00pm
By Fax
Please fax your information to 919-715-7724.
You may choose to print and complete our Complaint Form [Word] [pdf]
By Mail
Mail complaints to:
Complaint Intake Unit
2711 Mail Service Center
Raleigh, NC 27699-2711
You may choose to print out and complete the Complaint Form [Word] [pdf].
Common Issues not regulated by DHSR and Contact Information:
- Physicians and Urgent Care Centers - NC Medical Board (1-800-252-9653)
- Labor/Personnel Issues - NC Board of Labor (1-800-625-2267)
- Health Insurance Portability and Accountability Act (HIPAA) Complaints - US Office of Civil Rights (1-800-368-1019)
- Discrimination Complaints - US Office of Civil Rights (1-800-368-1019)
- Medicaid Fraud - NC Division of Medical Assistance (919 647-8000)
- Medicare Fraud - US Office of Inspector General (1-800-447-8477)
The Complaint Intake Unit is available to receive complaints regarding the care and services provided to patients/residents/consumers by health care facilities/agencies/homes licensed by the Division of Health Service Regulation. These facilities include Nursing Homes, Adult Care Homes, Acute Care Hospitals, Home Care Agencies, Home Health Agencies, Hospice Agencies, Psychiatric Hospitals, Dialysis Centers. Suppliers of Portable X-ray Services, Rural Health Clinics, Comprehensive Outpatient Rehabilitation Facilities, Ambulatory Surgery Facilities, Abortion Clinics, Cardiac Rehabilitation Programs, Nursing Pool Agencies, Clinical Laboratories, Mental Health group homes and other 24-hour facilities, outpatient, and day treatment facilities.
Our Division is only able to investigate complaints regarding incidents that have occurred in the past year and issues that are regulated by federal regulations or state statutes. A Complaint Form [Word] [pdf] is available for written complaints but is not required to be used.
Each complaint is prioritized for investigation according the seriousness of the situation. Complaints are investigated by the appropriate licensing Section within our Division except for Adult Care Homes. Investigations are unannounced to the facilities/agencies/homes, and complainant identifying information is not shared with the facilities/agencies/homes.
Complaints received by our Complaint Intake Unit for Adult Care Homes are forwarded to the local Department of Social Services for investigation.