General Information

The Mental Health Licensure and Certification Section of the Division of Health Service Regulation is responsible for licensing and regulating mental health, substance abuse, intellectual disability and developmental disability facilities in North Carolina. These facilities include:

The section is responsible for conducting initial, annual, and complaint investigations. The main office is in Raleigh. There are regional offices in Clinton, Asheville and Black Mountain. The section is divided into two branches:

The ICF/IID branch is responsible for surveying intermediate care facilities for individuals with intellectual disabilities. The ICF/IID teams certify that ICF/IID programs meet federal standards required for participation in Medicare. This branch has teams based in Raleigh and Black Mountain.

The Mental Health Licensure branch is responsible for licensing and surveying mental health residential and day programs for minors and adults with substance abuse, mental illness and developmental disabilities. This branch has teams based in Raleigh, Clinton and Asheville.

Contact Information

Chief: Stephanie Gilliam, Stephanie.Gilliam@dhhs.nc.gov

Physical Address: 805 Biggs Drive, Raleigh, NC 27603

Mailing Address: 2718 Mail Service Center, Raleigh, NC 27699-2718

Telephone: 919-855-3795

Fax: 919-715-8078

Complaint Intake Unit: 1-800-624-3004 (within N.C.) or 919-855-4500