- Director
- Mission
- Sections
- Acute and Home Care Licensure Section
- Adult Care Licensure Section
- Certificate of Need Section
- Complaint Intake Unit
- Construction Section
- Health Care Personnel Registry Section
- Jails and Detention Section
- N.C. Medical Care Commission
- Medical Facilities Planning Section
- Mental Health Licensure and Certification Section
- Nursing Home Licensure and Certification Section
- Office of Emergency Medical Services
Director
![]() |
Jeff Horton, Acting Director, 919-855-3757, Jeff.Horton@dhhs.nc.gov |
![]() |
Elizabeth Brown, Chief of Budget & Planning, 919-855-3751, Elizabeth.Brown@dhhs.nc.gov |
| No photo available |
Jesse Goodman, Acting Chief Operating Officer, 919-855-3968, Jesse.Goodman@dhhs.nc.gov |
Mission
To provide for the health, safety and well-being of individuals through effective regulatory and remedial activities including appropriate consultation and training opportunities and by improving access to health care delivery systems through the rational allocation of needed facilities and services.
We will focus on: customer; employees and work teams; managed care and traditional providers; and outcomes and continued improvement. We will carry out our activities by being: responsive; respectful of others; collaborative; and communicative and committed to serving the people of our state.
Sections
Acute and Home Care Licensure and Certification Section
Section Chief: Azzie Conley, Azzie.Conley@dhhs.nc.gov
Telephone: 919-855-4620
Mailing Address: 2711 Mail Service Center, Raleigh, NC 27699-2711
The Acute and Home Care Licensure and Certification Section provides regulatory oversight and remedial activities to assure state licensed and federally certified providers maintain compliance with state and federal laws governing the quality of health care rendered to recipients of care.
Program areas include: clinical laboratories, acute care hospitals and licensing of nursing facility beds in these hospitals; rural primary care hospitals; psychiatric hospitals; ambulatory surgery centers; cardiac rehabilitation programs; abortion clinics; home care and home health agencies; hospice agencies; nursing pools; end stage renal disease facilities; rural health clinics; outpatient rehabilitation providers; comprehensive outpatient rehabilitation facilities; portable x-ray suppliers.
Adult Care Licensure Section
Section Chief: Barbara Ryan, Barbara.Ryan@dhhs.nc.gov
Telephone: 919-855-3765
Mailing Address: 2708 Mail Service Center, Raleigh, NC 27699-2708
The Adult Care Licensure Section licenses and regulates adult care homes and provides supervision, and consultation. The section also provides training and technical assistance to county departments of social services staff who regularly monitor the compliance status of the facilities in terms of rules and quality services. Training and other support services are provided to facility staff to enhance their ability to meet the needs of residents.
Certificate of Need Section
Section Chief: Lee Hoffman, Lee.Hoffman@dhhs.nc.gov
Telephone: 919-855-3873
Mailing Address: 2704 Mail Service Center Raleigh, NC 27696-2704
The Certificate of Need Section restricts unnecessary increases in health care costs and limits unnecessary health services and facilities based on geographic, demographic and economic considerations.
Complaint Intake Unit
Division Contact: Rita Horton, Rita.C.Horton@dhhs.nc.gov
Telephone: 1-800-624-3004 [Toll free - N.C. residents only] or 919-855-4500 [local & outside North Carolina]
Mailing Address: 2711 Mail Service Center Raleigh, NC 27699-2711
The Complaint Intake Unit receives complaints for provider types regulated by DHSR. These provider types include: nursing homes; adult care homes; hospitals; home care, home health, or hospice agencies; dialysis centers; suppliers of portable x-ray services; providers of outpatient physical therapy or speech pathology services; rural health clinics; comprehensive outpatient rehabilitation facilities; ambulatory surgery facilities; abortion clinics; cardiac rehabilitation programs; nursing pool agencies; clinical laboratories; and mental health group homes and other 24-hour facilities, outpatient, and day treatment facilities.
Construction Section
Section Chief: Bill Warren, Bill.Warren@dhhs.nc.gov
Telephone: 919-855-3893
Mailing Address: 2705 Mail Service Center Raleigh, NC 27699-2705
The Construction Section reviews plans and specifications, makes on-site inspections, and provides consultation to ensure a safe and proper environment for patients, residents and inmates in those facilities wishing to be licensed, certified or receive financial assistance.
Health Care Personnel Registry
Section Chief: Jesse Goodman, Jesse.Goodman@dhhs.nc.gov
Telephone: 919-855-3968
Mailing Address: 2709 Mail Service Center, Raleigh, NC, 27699-2709
The Health Care Personnel Registry Section reviews and determines federal and state compliance of all nurse aide education programs offered in the state. The section also administers the standardized Nurse Aide I and Medication Aide Competency Evaluation programs, the approval of Nurse Aide I education programs, the administration of the Nurse Aide I, Medication Aide and Health Care Personnel Registries and the investigation of allegations of abuse and neglect against unlicensed health care workers and the listing of substantiated findings on the Health Care Personnel Registry for use by health care providers in their hiring process.
Jails and Detention Section
Section Chief: John Harkins, John.Harkins@dhhs.nc.gov
Telephone: 919-855-3856
Mailing Address: 2710 Mail Service Center, Raleigh, NC 27669-2710
The Jails and Detention Section ensures compliance with N.C. statutes and administrative rules through semiannual inspections of all county, municipal, and regional jails throughout North Carolina. Also, the section provides technical assistance to local government and reviews plans for all major renovation and new jail construction projects.
Medical Facilities Planning Section
Section Chief: Elizabeth Brown, Elizabeth.Brown@dhhs.nc.gov
Telephone: 919-855-3865
Mailing Address: 2714 Mail Service Center, Raleigh, NC 27699-2714
The Medical Facilities Planning Section provides staff support to the North Carolina State Health Coordinating Council which makes recommendations to the department and the governor regarding the degree of unmet need for health facilities and services throughout the state. This section publishes the annual State Medical Facilities Plan which provides background information and data on unmet need, including annual "need determinations" which are available for Certificate of Need review within the specified calendar year.
Mental Health Licensure and Certification Section
Section Chief: Stephanie Alexander, Stephanie.Alexander@dhhs.nc.gov
Telephone: 919-855-3795
Mailing Address: 2718 Mail Service Center, Raleigh, NC 27699-2718
The Mental Health Licensure and Certification Section inspects and licenses intermediate care facilities for persons with mental retardation (ICF/MR) and all other mental health group homes and treatment facilities.
N.C. Medical Care Commission
Assistant Secretary, CPA: Chris Taylor, Chris.Taylor@dhhs.nc.gov
Auditor: Kathy Larrison, Kathy.Larrison@dhhs.nc.gov
Telephone: 919-855-3750
Mailing Address: 2701 Mail Service Center, Raleigh, NC 27699-2701
The North Carolina Medical Care Commission was established in 1945. In 1946, the commission was designated as the agency empowered to administer the Hill-Burton program within the state. Pursuant to the Executive Organization Act of 1973, the 17-member Commission was incorporated into the Department of Health and Human Services.
The commission has the duty and power to promulgate, adopt, amend and rescind rules in accordance with the laws of the state regarding the regulation and licensing or certification, as applicable, of hospitals, hospices, free standing outpatient surgical facilities, nursing homes, adult care homes, home care agencies, nursing pools, facilities providing mammography/pap smear services, free standing abortion clinics, ambulances and emergency medical services personnel.
In 1975, the North Carolina General Assembly enacted the Health Care Facilities Finance Act, which enables the commission to issue tax-exempt revenue bonds to finance construction and equipment projects for non-profit and public hospitals, nursing homes, continuing care facilities for the elderly and facilities related to the foregoing.
Nursing Home Licensure and Certification Section
Section Chief: Beverly Speroff, Beverly.Speroff@dhhs.nc.gov
Telephone: 919-855-4520
Mailing Address: 2711 Mail Service Center, Raleigh, NC 27699-2711
The Nursing Home Licensure and Certification Section regulates nursing homes by conducting routine surveys and complaint investigations. It provides licensing services such as changes in beds and ownership. It provides regulatory education to promote compliance with Federal regulations for Medicare/Medicaid certification.
Office of Emergency Medical Services
Section Chief: Drexdal Pratt, Drexdal.Pratt@dhhs.nc.gov
Telephone: 919-855-3935
Mailing Address: 2707 Mail Service Center, Raleigh, NC 27699-2707
The Office of Emergency Medical Services (OEMS) ensures that all citizens have access to quality emergency medical care by providing technical assistance, services and regulatory oversight to all local EMS systems in North Carolina.
| Section | Division Contact | Phone | |
|---|---|---|---|
| APA Coordinator | Jeff Horton | Jeff.Horton@dhhs.nc.gov | 919-855-3757 |
| Business Officer | Kyle Fay | Kyle.Fay@dhhs.nc.gov | 919-855-3753 |
| Operations Manager | Paul Pennell | Paul.Pennell@dhhs.nc.gov | 919-855-3754 |
| Information Systems | Betty Cogswell | Betty.Cogswell@dhhs.nc.gov | 919-855-3846 |
| EEOC Officer | Denise Rogers-Murray | Denise.Rogers-murray@dhhs.nc.gov | 919-855-4552 |
| Personnel Manager | Mary Healy | Mary.Healy@dhhs.nc.gov | 919-855-3863 |
| Purchasing Supervisor | Lynn Moore | Lynn.B.Moore@dhhs.nc.gov | 919-855-3890 |
The following receive Division of Health Service Regulation staff support: the Emergency Medical Services Advisory Council, the N.C. State Health Coordinating Council and the Penalty Review Committee. Also the staff provides administrative and program support to the N.C. Medical Care Commission in adopting rules for health care facilities and in administering the Health Care Facilities Finance Act which provides tax exempt bonds for the construction of certain hospitals and other health care facilities in the state.



