.gif)
| About Us | |
| Mission and Vision |
|
| Request for Service |
|
| Announcements |
|
| Feedback |
|
| State Employee Directory |
|
| Download Adobe Reader | |
DIRM Sections and Units
| Office of the DHHS Chief Information Officer (CIO)/IT Executive Director Karen Tomczak Karen.Tomczak@ncmail.net 919.855.3160 |
This Office provides direction for the Department and Division under the DHHS Secretary's authority as documented in Directive II-12. This office includes the Office of the Deputy Executive Director. |
|||||||||||||||||||||
| Office of the Deputy Executive Director David Rankin David.Rankin@ncmail.net 919.855.3006 |
This Office provides direction for the Division, as delegated by the DHHS CIO/DIRM Executive Director, and oversight of DIRM Privacy and Security, Engineering Services, IT Infrastructure, and IT Customer Support Units. |
|||||||||||||||||||||
| Administrative Operations Section Kimberly Miller Kimberly.Miller@ncmail.net 919.855.3002 |
This Section provides administrative and clerical support for the DIRM sections and units including maintaining office supplies, overseeing maintenance of office equipment, and updating Division floor plans and organization charts. |
|||||||||||||||||||||
| Applications Management Section Karen Tomczak (Position under recruitment) Karen.Tomczak@ncmail.net 919.855.3160 |
This Section documents requirements for, plans, designs, develops, tests, implements and maintains application software solutions to automate and fulfill business requirements of NC DHHS divisions/offices. |
|||||||||||||||||||||
| Compliance Verification Section Arun Kumar Arun.Kumar@ncmail.net 919.855.3190 |
This Section assesses, evaluates, and reports on the internal controls and adherence to IT administrative policies, standards and procedures; and State and Federal mandates. |
|||||||||||||||||||||
| Customer Relationship Management Unit Douglas Howard Douglas.Howard@ncmail.net 919.855.3166 |
This Unit forecasts the demand for the IT products and services offered by DIRM, resolves complaints about DIRM from NC DHHS divisions/offices, manages service level agreements (SLAs) between DIRM and NC DHHS divisions/offices, maintains the DIRM Product and Service Catalog, and surveys and assesses the results of DIRM's customer satisfaction. |
|||||||||||||||||||||
| DHHS IT Centralization Management & Infrastructure Projects Craig Zimmer Craig.Zimmer@ncmail.net 919.855.3014 |
This Section facilitates project management for temporary endeavors undertaken to create unique infrastructure products, services or results including assisting to organize tasks, providing expertise, communicating goals/strategies and gathering data for and across infrastructure projects. |
|||||||||||||||||||||
| DIRM Privacy & Security Section Danielle Brady (Position under recruitment) Danielle.Brady@ncmail.net 919.855.3154 |
This Section facilitates DIRM standards discussion and establishment; brokers DIRM involvement in external privacy and security standards committees; investigates DIRM security & privacy threats and incidents, brokers solutions and recommends preventative actions; coordinates to establish DIRM privacy and security procedures and business practices; and coordinates responses to audits. Note: For non-DIRM, Department-wide, privacy and security concerns, please contact the DHHS Privacy & Security Office. |
|||||||||||||||||||||
| Financial Management Section Wanda Mandeville Wanda.Mandeville@ncmail.net 919.855.3003 |
This Section reviews and assists in the approval process for DHHS IT projects/initiatives by coordinating with Budget Officers across DHHS divisions/offices regarding the business case development for IT initiatives and projects, and cost-benefit analysis for the Department's IT investments. The Section also provides consultation and support regarding IT budget related matters and the financial management of IT products and services. |
|||||||||||||||||||||
| Infrastructure Section Vernon T. Brown Vernon.T.Brown@ncmail.net 919.855.3310 |
This Section assists DHHS divisions/offices with the acquisition, installation, technical assistance and consultation of all IT infrastructure solutions as well as print operations, IT customer support (i.e., help desk) and engineering services. |
|||||||||||||||||||||
| Strategic Planning & Execution Section Rhonda Keyes Rhonda.Keyes@ncmail.net 919.855.3164 |
This Section proactively and regularly evaluates trends, requirements, and opportunities to determine ideal states for information technology (IT), including product and service offerings and management methods. |
|||||||||||||||||||||
| Vendor Management & Project Consulting Section Debbie Okoli (Position under recruitment) Debbie.Okoli@ncmail.net 919.855.3066 |
This Section coordinates acquisitions for information systems and technology across all NC DHHS divisions/offices; monitors and evaluates the performance of IT suppliers; tracks and negotiates IT contracts. It also provides consultative services Department-wide on the process of managing the initiation, planning, execution, controlling, monitoring and closing of IT projects/initiatives. |
|||||||||||||||||||||
|
||||||||||||||||||||||
Primary Locations
| Anderson Building 695 Palmer Drive Raleigh, NC 27603 |
The DIRM business units located in this main DIRM facility are the Office of the Chief Information Officer, the Office of the Deputy Executive Director, the Administrative Operations Section, the Strategic Planning & Execution Section, the Financial Management Section, the Compliance Verification Section, the Applications Management Section, the Vendor Management & Project Consulting Section, the DIRM Privacy & Security Section and the DHHS Privacy & Security Office. |
| Dobbin Building 701 Palmer Drive Raleigh, NC 27603 |
The DIRM business units located in this building are the IT Customer Support Section and some of the Applications Management Section from the Common and Social & Economic Applications Management Units. |
| Harvey Building 705 Picot Drive Raleigh, NC 27603 |
The DIRM business units located in this building are the Infrastructure Section and the Engineering Services Section. Staffing resources from the DHHS Seat Management vendor are also housed at this location to provide support for the desktops that are under the DHHS Seat Management program. |
| Ruggles Building 800 Ruggles Drive Raleigh, NC 27603 |
The business unit located in this building is the DHHS Print Shop Unit, which is part of the Infrastructure Section. |
| Terminal Drive Building 3301 Terminal Drive Raleigh, NC 27601 |
The business units located in this building are some of the Applications Management Section support teams from the Medical and the Social & Economic Application Management Units. |
|
|
Hours of Operation
This list of IT applications receives special support offered from 7:00 am and 7:30 pm. After 5:30 pm, DIRM on-call staff will provide support of which resolution is not guaranteed until the next business day. All other products/services will receive support from business and infrastructure sections/units between the normal hours of 8:00 am and 5:00 pm and 7:00 am to 5:30 pm, respectively. In all cases, days of operations are Monday through Friday,except for state holidays.
NC DHHS Division of Information Resource Management
695 Palmer Drive | Raleigh, NC 27603
Last Modified: January 9, 2009
695 Palmer Drive | Raleigh, NC 27603
Last Modified: January 9, 2009