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Contact DIRM

Requests for Service

All IT enhancement, maintenance, and break/fix requests supported by DIRM should be opened through the DHHS IT Customer Support Center via phone (919-855-3200, option 2) or submit your request. For all IT enhancement requests, please complete the DIRM Enhancement Request Form and submit via email to DHHS.Customer.Support.Center@dhhs.nc.gov.

Privacy and Security Requests

If any DHHS division or office suspects a system has been compromised or is being attacked, please report the incident immediately to the DHHS Privacy and Security Office (PSO) via the DHHS Privacy and Security Incident Report.

Sections and Units Contacts

Complete list of all contacts

Business Hours

All products/services will receive support from business and infrastructure sections/units between the normal hours of 8:00 am and 5:00 pm and 7:00 am to 5:30 pm, respectively. In all cases, days of operations are Monday through Friday, except for state holidays. After 5:30 pm, DIRM on-call staff will provide support of which resolution is not guaranteed until the next business day.

This list of IT applications receives special support offered from 7:00 am and 7:30 pm.

Computer Training Room

The training room located in the Anderson Building is available to all state staff, subject to approval of a request submitted on this form. Hours of availability are weekdays from 8:30 am to 4:30 pm.

Primary Locations

Anderson Building

695 Palmer Drive
Raleigh, NC 27603
Internal Mail: 2015 Mail Service Center, Raleigh, NC 27699-2015
The DIRM sections/units located in this main DIRM facility are the Office of the Director, the Administrative Operations Section, the Financial Management Section, the IT Operations & Project Oversight Section, the Applications Management Section, and the Vendor Management Section.

Dobbin Building

701 Palmer Drive
Raleigh, NC 27603
Internal Mail: 2029 Mail Service Center, Raleigh, NC 27699-2029
The DIRM business units located in this building are some of the Applications Management Section and the Client Services Data Warehouse Team.

Harvey Building

705 Picot Drive
Raleigh, NC 27603
Internal Mail: 2016 Mail Service Center, Raleigh, NC 27699-2016
The DIRM Infrastructure Section’s business units are located in this building. They include IT Customer Support, Desktop Support, Networking Services, Server Support and Off-Site Support.

Ruggles Building

800 Ruggles Drive
Raleigh, NC 27603
Internal Mail: 2017 Mail Service Center, Raleigh, NC 27699-2017
The business unit located in this building is the Print Operations Unit, which is part of the Infrastructure Section.

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