Examples |
- Resolve production interrupt
- Modify or request batch job to change the value of one data field to another within a database
- Update all error messages with a revised phone number
- Modify benefit distribution cycle from 5 days to 10 days
- Change references in JCL to read an external date file, rather than referring to a JCL instream date
- Move county code from one category to another
- Update database to reassign case workload (i.e., from one worker number to another)
- Generate/modify system message recipients for notification of process completion
- Modify batch programs to execute existing annual maintenance functions
- Add and/or expand edits to further validate existing data fields
- Correct a problem/error with an existing interface
- Modify existing report (e.g., change report number, report header, increase field display characters). This only includes modifications that do not require changes to the report design
- Modify existing form (e.g., change form number, form data, form headers, etc). This only includes modifications that do not require changes to the form design
- Modify tables; whether internal or external, to include new fiscal year changes within existing application design. Update batch programs or online screens that need changing to accommodate annual table changes if needed
- Update an application program to replace a reference to an existing submodule which has been updated by an external stakeholder
- Modify jobstream to incorporate latest system software release numbers
- Add edit to correct extract transformation load (ETL) process to prevent loading of duplicate data
- Modify references of metadata titles (e.g., web sites, reports, screen) when business area name changes occur to reflect changes in business area programs
- Modify ETL to reference different dates per client request
- Change text of existing error message
- Add or remove reference to value and associated program logic from modules (i.e., not decreasing or increasing functionality)
- Upload updated information to the website and delete references to correspondences to obsolete information
- Run existing ad-hoc special processes on agency request
- Troubleshoot and correct application abends or infrastructure outages
- Perform administrative functions related to system access (e.g., NCID, RACF, WIRM)
- Resolve connectivity issues related to network hardware devices (e.g., printers, servers, VPN, routers, VOIP, etc.)
- Modify/add indices to maintain performance on the retrieval of data
- Re-write SQL calls to maintain performance within an application
- Modify the scheduling of jobs that backup or reorganize data
- Modify backup schedule of network devices
- Provide existing application consultation to end-users (i.e., subject matter expertise)
- Coordinate/assist with responses to audits, information requests and findings related to privacy and security
- Investigate, monitor and respond to security threats and incidents
- Investigate, monitor and respond to security threats and incidents
- Coordinate IT asset inventories, tracking and disposal
- Coordinate and perform preventative tasks to extend the life of infrastructure hardware
- Coordinate and complete infrastructure move/add/change requests
- Add, revise or update documentation included in UMT Portfolio Manager (i.e., APM and PPM)
- Provide assistance, direction, coordination, execution, development and/or delivery of documentation, cross-training, planning and data recovery tasks related to maintenance activities
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Examples |
- Add functionality to enable end users to store addresses by a different grouping/category and provide new on-line capabilities so that state level users can edit the addresses
- Add new funding types to application (i.e., that can not be accomplished by adding entries to an existing application table) and requires modification or expansion to existing functionality
- Add functionality that allows the end user to enter multiple adjustments to a previously entered amount which was originally designed for a single entry
- Modify/add/remove data elements to screens, reports and forms
- Modify/add a screen to allow users to view or edit additional data
- Create new report
- Create a new form
- Build a new system interface and/or enhance an existing interface
- Enhance functionality that retrieves and/or displays historical data
- Enhance security features of a system
- Add and/or remove columns of an existing table used by an application, such as a Demographics table
- Modify functionality of an existing website to add and/or expand new categories, links, design, etc
- Modify an existing database and/or application to accommodate a new data element, an expansion of length to an existing data element and/or removal of an existing data element
- Implement VoIP capabilities for an additional site
- Enhance functionality of ad-hoc special processes per agency requests
- Add new tables or indices to a database because we are now tracking different data elements
- Create utility jobs due to new set of databases and tables
- Increase length of an existing data field and modify corresponding screens and reports
- Provide assistance, direction, coordination, execution, development and/or delivery of documentation, cross-training, planning and data recovery tasks related to enhancement activities
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Technology Library