
In This Issue . . .
All Providers
Provider Verification for Non-Emergency Medical Transportation (NEMT) Program
Clinical Coverage Policies
Prior Approval for Procedure Codes 41010, 41115, 41520, D7960 and D7963
N.C. Medicaid Electronic Health Record (EHR) Incentive Program Audits
N.C. Medicaid EHR Incentive Program NC-MIPS Portal Update
Notice of Rate Adjustment
N.C. Health Choice Providers with Outstanding Medical claims with Dates
of Services Prior to October 1, 2011
Intrauterine Copper Contraceptive (Paragard, HCPCS Code J7300) – Revised Billing Guidelines
Recipient Eligibility Verification Tools
Clarification of the Division of Health Service Regulation Good Standing Status
Health Check/EPSDT Seminars
Correct Coding Edits: Implementation of
Additional Edits for Professional
Duplicates
Correct Coding Edits: Adjusting the Number
of Units for Submitted Claims
Ambulatory Surgical Centers
National Correct Coding Initiative – Billing Guidance
Behavioral Health Providers
Hospitals
Use of RC Coding for Emergency Room Charges
Local Management Entities
Clarification of the Division of Health Service Regulation Good Standing Status
N.C. Health Choice Providers
Allergy Shots Are Not Exempt from Recipient Cost Sharing Obligations
Physicians
Clarification Regarding Psychiatric Billing
Psychiatric Hospitals and Psychiatric Residential Treatment Facilities (PRTF)
Authorization Requests by Psychiatric
Inpatient Acute Care Providers
Certificates of Need (CON) for
Free-standing Psychiatric Hospitals
Serving People Under the Age of 21 and PRTFs
Federal regulations specify that all state Medicaid programs assure necessary transportation is available for recipients to travel to and from Medicaid-enrolled providers to receive Medicaid-covered services. Beginning January 1, 2012, revised Non-Emergency Medical Transportation (NEMT) policy requires the transportation coordinators in the county Departments of Social Services (DSS) or their contracted agents to verify that eligible Medicaid recipients are being transported to Medicaid-covered services. (This does not mean that Medicaid will actually pay the claim for the service, but that the service is covered under the Medicaid program.)
After a medical service has been rendered to the recipient, the county must verify that the recipient received a Medicaid-covered service by a Medicaid-enrolled provider on the date of the transport. Providers should cooperate with DSS staff, their contracted agent and Medicaid recipients to meet these requirements. Providers may be contacted by telephone, fax, or by a Medicaid recipient and asked for these verifications.
A new form, “DMA-5118 – Medicaid Transportation Verification of Receipt of Medicaid Covered Service,” has been created to expedite the process of verification. However, other forms of documentation (e.g., verification on a prescription or medical provider’s letterhead) are acceptable. All Medicaid-enrolled providers, including pharmacists, are asked to enter their name and sign the DMA-5118 form for any Medicaid recipient who requests this to substantiate that the recipient did received a Medicaid-covered service on the date of the transport. Providers cannot charge Medicaid recipients for providing this information or completing the form when the county has approved the service.
The county or agent must verify that the service will be provided at the closest appropriate medical provider. When the recipient requests transportation out of the normal medical service area, the referring physician must complete the “DMA-5048 – Medicaid Transportation Exception Verification” form or provide documentation to verify that the service is not available locally.
The section of the HIPPA law that allows these disclosures is located in 45CFR 164.504 (e) (1) Standard Disclosures to business associates (i), which states that a covered entity may disclose protected health information to a business associate and may allow a business associate to create or receive protected health information on its behalf, if the covered entity obtains satisfactory assurance that the business associate will appropriately safeguard the information.
Recipient and Provider Services
DMA, 919-855-4000
The following new or amended combined N.C. Medicaid and N.C. Health Choice (NCHC) clinical coverage policies are available on the N.C. Division of Medical Assistance (DMA) Website at http://www.ncdhhs.gov/dma/mp/:
The following new or amended NCHC policies are now available on the DMA Website at http://www.ncdhhs.gov/dma/hcmp/:
These policies supersede previously published policies and procedures. Providers may contact HP Enterprise Services at 1-800-688-6696 or 919-851-8888 with billing questions.
Clinical Policy and Programs
DMA, 919-855-4260
Effective with the date of service July 1, 2012, no prior approval is necessary the following procedure codes for a child who is 1 year of age or younger when the procedure is performed in a physician or dentist office.
The diagnosis of Tongue tie and Ankyloglossia must describe the condition of the infant. Prior approval must be obtained if the procedure will be performed in any other place of service.
Prior approval is not required for:
Clinical coverage policy 1A-16, Surgery of the Lingual Frenulum can be accessed at http://www.ncdhhs.gov/dma/mp/index.htm.
HP Enterprise Services
1-800-688-6696 or 919-855-8888
The Centers for Medicare & Medicaid Services (CMS) requires U.S. states to conduct audits around Electronic Health Record (EHR) incentive payments received by eligible professionals (EPs) and eligible hospitals (EHs).
N.C. Medicaid is responsible for auditing Adopt/Implement/Upgrade (AIU) and Meaningful Use (MU) incentive payments to EPs and AIU payments to EHs. CMS conducts MU audits for EHs.
To comply with CMS requirements, N.C. Medicaid will soon begin auditing providers who have received incentive payments. Providers will be notified if they have been selected for an audit and about the type of audit that will be conducted. Some audits will be desk reviews while others will be performed on-site. It is important that providers keep documentation that supports the information to which they attest. CMS requires providers to keep all documentation related to the EHR Incentive Program for six years post-attestation.
Providers should start preparing for possible audits at the onset of program participation. N.C. Medicaid suggests the following:
The consequences of being unprepared for an audit can be time-consuming and expensive. Establishing a robust EHR Incentive Program Notebook, or similar resource, to maintain compliance with the EHR Incentive Program will take upfront time and effort. However, it will ensure providers are aware of, and compliant with, all program updates and guidelines.
NC Medicaid EHR Incentive Program’s Progress to Date:
Check out next month’s Health Information Technology (HIT) Team Bulletin update to see the team’s continued progress!
Health Information Technology (HIT)
DMA, 919-855-4200
Due to significant personnel issues and considerable feedback from user acceptance testing, the N.C. Division of Medical Assistance, Health Information Technology (HIT) team has moved the go-live date for the North Carolina Medicaid Incentive Payment System (NC-MIPS) Portal.
The updated go-live dates are:
The HIT team is working diligently to launch an error-free portal as quickly as possible. Please contact the team with any questions at ncmedicaid.hit@dhhs.nc.gov.
Health Information Technology (HIT)
DMA, 919-855-4200
The N.C. Division of Medical Assistance (DMA) published a notice in the November 2011 Medicaid Bulletin notifying providers of rate reductions effective November 1, 2011.
To comply with Session Law 2011-145, Section 10.37(a) (6), DMA submitted State Plan Amendments for the purpose of revising rate methodology language to reflect for SFY 2011–2012. Effective November 1, 2011, rates paid to most North Carolina Medicaid services providers will be reduced by approximately 2.67 percent.
The amendment also added rate methodology language to reflect that effective July 1, 2012, rates will be adjusted to the level at which they would have been if the November 1, 2011 rate reduction had taken place July 1, 2011.
Effective July 1, 2012, those rates that were reduced as part of the legislated rate reduction shall have their rates adjusted to comply with Session Law 2011-145, Section 10.37(a)(6).
Those providers whose rates were reduced effective July 1, 2011 – or whose rates were not part of the legislated rate reduction – will not be revised. Revised fee schedules can be found on the DMA Website at http://ncdhhs.gov/dma/fee/index.htm.
Finance Management
DMA, 919-814-0070
Note to providers: This article originally ran in June 2012.
Effective February 29, 2012, providers should mail all outstanding N.C. Health Choice paper claims for dates of services prior to October 1, 2011 to:
DMA-Budget Management
Mail Service Center 2501
1985 Umstead Drive
Raleigh NC 27699-2501
Providers were previously notified by Blue Cross and Blue Shield of North Carolina (BCBSNC) to mail all outstanding claims to BCBSNC before February 29, 2012 to ensure timely processing of claims with dates of service prior to October 1, 2011. The N.C. Division of Medical Assistance (DMA) will work to try to resolve any claims received after February 29, 2012 with dates of service prior to October 1, 2011 in a timely fashion but payment cannot be guaranteed.
It is not necessary for providers to call regarding the status of claims after DMA has confirmed receipt of the claim. Any claim extending 18 months from the date of service will be returned unpaid by DMA.
N.C. Health Choice (NCHC)
DMA, 919-855-4260
Effective with date of processing August 1, 2012, Paragard intrauterine contraceptive device (IUD), billed with HCPCS code J7300, will require a National Drug Code (NDC) on the claim detail.
If providers have outstanding claims to be submitted – or if adjustments regarding Paragard are outstanding – an NDC must be on the claim for J7300FP if they are processed on or after July 1, 2012, or the claim detail will be denied.
Remember: Paragard IUD, HCPCS code J7300 REQUIRES the FP modifier also on the detail and if purchased at a 340-B price, a “UD” modifier must be placed on the detail.
Refer to the fee schedule for the Physician’s Drug Program on the N.C. Division of Medical Assistance (DMA) Website at http://www.ncdhhs.gov/dma/fee/fee.htm for the latest available fees. Paragard J7300 is now listed with asterisks (***), indicating an NDC is required.
HP Enterprise Services
1-800-688-6696 or 919-851-8888
A N.C. Medicaid or N.C. Health Choice recipient’s eligibility status may change from month to month if financial or household circumstances change. For that reason, providers of behavioral health services should verify the recipient’s county of eligibility using one of the recipient eligibility verification tools. These tools include the N.C. Electronic Claims Submission/Recipient Eligibility Web Tool (NCECS Web Tool), Automated Voice Response (AVR) system, and the 270/271 transaction (batch and real time). These tools are described on the N.C. Division of Medical Assistance (DMA) Website at: http://www.ncdhhs.gov/dma/provider/RecipEligVerify.htm.
Please note that as of April 2012, the Medicaid card for new recipients and the updated annual card for current recipients includes the name of each recipient’s Local Management Entity - Managed Care Organization (LME-MCO), which is based upon their N.C. Medicaid county of eligibility. In addition, the AVR system has been updated to include the recipient's LME-MCO.
Behavioral Health
DMA, 919- 855-4290
The N.C. Division of Health Service Regulation (DHSR) has provided clarification on its definition of good standing status. Effectively immediately, DHSR good standing status is associated with a facility – not an entire agency or an individual associated with an agency or facility. DHSR determines whether facility is in good standing based on current and active administrative actions against the facility.
Actions included in the determination that a facility is not in Good Standing include:
Local Management Entities-Managed Care Organizations (LME-MCOS) will receive a Good Standing Notice to help determine which agencies under the 1915 b/c waiver have received a determination of good standing from the DHSR. If a facility is not in good standing, LME-MCOs can withhold a decision about whether to contract with the specific facility for 90 days. During this 90-day period, LME-MCOs can check back with DHSR to determine if any resolution or changes to the action have occurred prior to making a final decision.
Behavioral Health Section
DMA, 919-855-4290
Health Check/EPSDT seminars are scheduled for the month of September 2012 to educate providers on Health Check/EPSDT guidelines. Seminar sites and dates will be announced in the August 2012 Medicaid Bulletin. The Health Check Billing Guide will be used as the training document for the seminars and will be available prior to the seminars on the N.C. Division of Medical Assistance (DMA) Health Check Billing Guide Webpage at http://www.ncdhhs.gov/dma/healthcheck/index.htm. Pre-registration will be required. Due to limited seating, registration will be limited to two staff members per office. Unregistered providers are welcome to attend if space is available.
HP Enterprise Services
1-800-688-6696 or 919-851-8888
Note to providers: This article originally ran in June 2012
As announced in previous N.C. Medicaid bulletins, the N.C. Division of Medical Assistance (DMA) is implementing additional correct coding guidelines. These new correct coding guidelines and edits are nationally sourced by organizations such as the Centers for Medicare and Medicaid Services (CMS) and the American Medical Association (AMA). These edits identify any inconsistencies with CPT, AMA, CMS and/or DMA policies and generate denials at the claim-detail level. Additional correct coding edits for Professional Duplicates will be implemented on August 1, 2012 for dates of service on or after August 1, 2012.
Duplicates – Professional Claims
N.C. Medicaid and N.C. Health Choice (NCHC) programs will be implementing edits that detect where duplicate submissions of a service were submitted on separate claims. The analytics examine codes that cannot be billed more than once on the same date of service – either within a defined date range or over the lifetime of the patient for CPT and HCPCS codes.
The following are examples of Professional Duplicate edits:
Same Day Duplicate edits: These errors occur when the same provider submits a procedure on separate claims for the same date of service and the procedure code description does not support multiple submissions.
Procedure |
Claim |
Description |
Analysis |
|---|---|---|---|
11200 |
XX159 |
Removal of skin tags, up to 15 |
Allow |
11200 |
XX256 |
Removal of skin tags, up to 15 |
Deny |
Date Range Duplicate edits – These errors occur when the same provider submits the same procedure more than once on separate claims within a defined time period.
| Procedure | Claim |
Description |
Analysis |
|---|---|---|---|
94774 |
XX622 |
Pediatric home apnea monitoring per 30 days |
Allow |
94774 |
XX489 |
Pediatric home apnea monitoring, performed within 30 days of previous monitoring |
Deny |
Lifetime Duplicate edits - These errors occur when a procedure is billed more than once in a patient’s lifetime on separate claims (e.g. appendectomy, autopsy).
Procedure |
Claim |
Description |
Analysis |
|---|---|---|---|
58200 |
XX115 |
Total abdominal hysterectomy |
Allow |
58200 |
XX419 |
Total abdominal hysterectomy (billed two years later) |
Deny |
When clinically appropriate, a modifier may be appended to the claim detail to override the edit.
HP Enterprise Services
1-800-688-6696 or 919-851-8888
Note to providers: This article originally ran in May 2012
If a provider determines that the number of units billed for a service was incorrect, the original claim should be voided and a replacement claim submitted with the corrected number of units. Providers should not submit another claim with additional units, as this may result in the denial of the claim under NCCI or other correct coding editing. National Correct Coding Initiative (NCCI) methodologies require that if units of service exceed the Medically Unlikely Edit (MUE) limits, then the entire claim line must be denied.
With the implementation of standard claims transactions to comply with The Health Insurance Portability and Accountability Act (HIPAA), adjustments may be filed electronically. Electronic adjustments are the preferred method to report an overpayment or underpayment to N.C. Medicaid or N.C. Health Choice.
There are two options may be used:
Step by step instructions about using the NCECSWeb Tool are located on page 51 of the December 2011 Medicaid Special Bulletin, “NCECSWeb Tool Instruction Guide,” at http://www.ncdhhs.gov/dma/bulletin/NCECSWebGuide.pdf. For further assistance, providers may contact HP Enterprise Services Provider Services Department at 1-800-688-6696, menu option 3, Monday through Friday from 8 a.m. to 4:30 p.m.
HP Enterprise Services
1-800-688-6696 or 919-851-8888
Note to providers: This article originally ran in June 2012
Ambulatory Surgical Centers that received an Explanation of Benefit (EOB) 9954, “Payment of procedure code is denied based on correct coding standards editing,” when billing for a date of service that was within a global surgical period should now resubmit their claims.
Effective immediately, providers who have had claims denied and have kept the claims timely can resubmit the denied charge as a new claim (not as an adjustment request) for processing.
Providers with questions can contact the Provider Services unit of HP Enterprise Services, at 1-800-688-6696 or 919-851-8888, menu option 3, Monday through Friday from 8 a.m. to 4:30 p.m.
HP Enterprise Services
1-800-688-6696 or 919-851-8888
Coverage of provisionally licensed providers delivering outpatient behavioral health services under N.C. Medicaid and billed through a Local Management Entity (LME) has been extended to June 30, 2013. The HCPCS procedure codes that may be used to bill for such services are H0001, H0004, H0005, and H0031.
Provisionally licensed professionals billing with those HCPCS Codes must use generally accepted guidelines and timeframes for individual outpatient sessions (generally 45-60 minutes) and group outpatient sessions (generally 90 minutes). Overuse of HCPCS Code billing is being monitored by the N.C. Division of Medical Assistance (DMA) Program Integrity (PI) as part of federal Medicaid fraud initiatives. Providers should also review the March 2011 Medicaid Bulletin for guidance on counting unmanaged visits and requesting prior authorization.
Given the recent passage of House Bill 1081 (Provisional Licensure Changes Medicaid), DMA will be submitting State Plan Amendment changes to CMS to enable direct billing for licensed clinical social worker associates, licensed clinical addictions specialist associates, licensed professional counselor associates, licensed marriage and family therapist associates and licensed psychological associates. DMA will publish guidance for enrollment, billing and transition steps in an upcoming Medicaid bulletin.
Behavioral Health Section
DMA, 919-855-4290
Until modifications are made to the N.C. Medicaid billing system, code trauma patients as you would any other ER patient. The N.C. Division of Medical Assistance (DMA) Clinical Policy Section is recommending that providers use the RC coding for Emergency Room (ER) charges listed below.
045x Emergency Room Charges for emergency treatment to those ill and injured persons who require immediate unscheduled medical or surgical care. |
||||
SubC |
Subcategory Definition |
Standard Abbreviation |
Unit |
HCPCS |
|---|---|---|---|---|
| 0 | General Classification | EMERG ROOM | Visit | Yes |
| 1 | EMTALA Emergency Medical Screening |
ER/EMTALA | Visit | Yes |
| 2 | ER Beyond EMTALA | ER/BEYOND EMTALA | Visit | Yes |
| 3-5 | RESERVED | Visit | Yes | |
| 6 | Urgent Care | ER/URGENT | Visit | Yes |
| 7-8 | RESERVED | Visit | Yes | |
| 9 | Other Emergency Room | OTHER EMERG ROOM | Visit | Yes |
|
||||
Facilities Services
DMA, 919-855-4260
As described on page 3-6 of the Basic Medicaid and N.C. Health Choice Billing Guide at http://www.ncdhhs.gov/dma/basicmed/BasicMedicaid0412.pdf, the following N.C. Health Choice (NCHC) services are exempt from cost sharing:
Please note: Allergy shots are distinct from immunizations and are therefore not exempt from cost sharing. A NCHC recipient who receives an allergy shot is responsible for the applicable co-pay, as indicated on the NCHC identification card.
This new policy direction is in direct conflict with page 3-6 of the Basic Medicaid and N.C. Health Choice Billing Guide which states “Prior approval is not required for allergy immunotherapy (allergy shot). No copay is required for office visits; however, co-payment(s) may apply to covered prescription drugs and services.”
The October 2012 edition of the Basic Medicaid and N.C. Health Choice Billing Guide will reflect these changes.
N.C. Health Choice (NCHC)
DMA, 919-851-4260
Psychiatrists can bill using the physician codes on the physician fee schedule designed for medical doctors or doctors of osteopathy. The following link connects to that fee schedule: http://www.ncdhhs.gov/dma/fee/phy_fee/phy_fee_sch042412.pdf.
As a reminder, many of the evaluation and management (E&M) codes count toward the 22 visit annual limit. The link below provides a list of any codes that count toward the annual visit limit, as well as a list of recipients who are excluded from the annual visit limit, such as children with serious emotional disturbance (SED) and adults with severe and persistent mental illness (SPMI): http://www.ncdhhs.gov/dma/provider/AnnualVisitLimit.htm.
Please remember that all billing must be within the scope of the physician’s training and that physicians must bill using codes that accurately reflect the services performed.
As a reminder, under managed care (the 1915 b/c waiver), all psychiatric authorization requests and billing must go to the Local Management Entity-Managed Care Organization (LME-MCO). For additional information, please see the March 2012 Special Medicaid Bulletin at: http://www.ncdhhs.gov/dma/waiver/SpecialMedicaidBulletinMarch2012.pdf.
Behavioral Health
DMA, 919-855-4290
Note: The following article does not pertain to recipients covered under the 1915 b/c waiver.
Requests for authorization of inpatient start dates must be submitted to the Utilization Review (UR) vendor no more than two business days from the date of admission in order for the authorization to begin on the date of admission.
Requests received after the second business day following the date of admission will be authorized to start no earlier than the date the request was received. For example, if a recipient is admitted on Friday, the request must be received by the end of the day on Tuesday. Requests received on Wednesday will have a start date no earlier than Wednesday (date of receipt).
When making the authorization request in the vendor's Web-based system, a correct “Requested Start Date” is essential; UR vendors review requests beginning with the providers’ Requested Start Date and incorrect requests may result in loss of potentially authorized days.
Please note: The ValueOptions ProviderConnect system will default the Requested Start Date to the date of submission if not the start date is not specifically entered by the provider.
Concurrent requests must be submitted prior to the end of the current authorization in order to be reviewed for authorization for the dates of service. A late submission resulting in unauthorized days requires splitting the stay for claims payment purposes.
Retrospective authorization resulting from late submissions is not permitted.
Behavioral Health
DMA, 919-855-4290
Effective August 1, 2012, Certificates of Need (CONs) for free-standing psychiatric hospitals (including state facilities) serving people under the age of 21 and Psychiatric Residential Treatment Facilities (PRTFs) must be signed and dated on the date of admission. A copy of the CON must be submitted to the Utilization Review (UR) vendor as part of the prior authorization request. The UR vendor can only begin the authorization on the date of the last signature on the CON.
Federal regulations require a CON form to be completed for admissions of Medicaid recipients under the age of 21 to a psychiatric hospital or PRTF. (Refer to 42 CFR 441.152 and 441.153 for detailed requirements). It is vital that this CON meet all the federal requirements and that the original completed form be maintained with the recipient’s medical record for inspection during federal or state audits.
The state-approved CON form is required for psychiatric hospitals and PRTFs. Federal regulations require that the team providing the CON must include, at a minimum, a board-eligible or board-certified psychiatrist and one of the following:
For additional information on the composition of the team, refer to 42 CFR 441.156.
Use the following UR vendor links to obtain a copy of the correct CON form.
Behavioral Health
DMA, 919-855-4290
Employment opportunities with DMA are advertised on the Office of State Personnel’s Website at http://www.osp.state.nc.us/jobs/. To view the vacancy postings for DMA, click on “Agency,” then click on “Department of Health and Human Services.” If you identify a position for which you are both interested and qualified, complete a state application form online and submit it to the contact person listed for the vacancy. If you need additional information regarding a posted vacancy, call the contact person at the telephone number given in the vacancy posting. General information about employment with North Carolina State Government is also available online at http://www.osp.state.nc.us/jobs/general.htm
In accordance with NCGS §108A-54.2, proposed new or amended Medicaid clinical coverage policies are available for review and comment on DMA's Website. To submit a comment related to a policy, refer to the instructions on the Proposed Clinical Coverage Policies Web page at http://www.ncdhhs.gov/dma/mpproposed/. Providers without Internet access can submit written comments to the address listed below.
Richard K. Davis
Division of Medical Assistance
Clinical Policy Section
2501
The initial comment period for each proposed policy is 45 days. An additional 15-day comment period will follow if a proposed policy is revised as a result of the initial comment period.
2012 Checkwrite Schedule
Month |
Checkwrite Cycle Cutoff Date | Checkwrite Date | EFT Effective Date |
|---|---|---|---|
July |
7/5/12 |
7/10/12 |
7/11/12 |
7/12/12 |
7/17/12 |
7/18/12 |
|
7/19/12 |
7/26/12 |
7/27/12 |
|
August |
8/2/12 |
8/7/12 |
8/8/12 |
8/9/12 |
8/14/12 |
8/15/12 |
|
8/16/12 |
8/21/12 |
8/22/12 |
|
8/23/12 |
8/30/12 |
8/31/12 |
Electronic claims must be transmitted and completed by 5:00 p.m. on the cut-off date to be included in the next checkwrite. Any claims transmitted after 5:00 p.m. will be processed on the second checkwrite following the transmission date.