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Clinical Coverage Policies and Provider Manuals
Proposed Medicaid Clinical Coverage Policies
Alliance Behavioral Health
Counties Serving: Durham, Wake
4600 Emperor Blvd.
Durham, NC 27703
Main Phone Number: (919) 651-8401
24-Hour Access/Crisis Number: 1-800-510-9132
Website: www.alliancebhc.org
Johnston
521 N. Brightleaf Blvd.
P.O. Box 411
Smithfield, NC 27577-0411
Main Phone Number: (919) 989-5500
24-Hour Access/Crisis Number: 1-888-815-8344
Website: www.johnstonnc.com
Cumberland
711 Executive Place
P.O. Box 3069
Fayetteville, NC 28302-3069
Main Phone Number: (910) 323-0601
24-Hour Access/Crisis Number: (910) 424-4673
Website: www.ccmentalhealth.org
Cardinal Innovations Healthcare Solutions-PBH-MCO
Counties Serving: Alamance, Cabarrus, Caswell, Chatham, Davidson, Franklin, Granville, Halifax, Orange, Person, Rowan, Stanly, Union, Vance and Warren
4855 Milestone Avenue
Kannapolis, NC 28025-4500
Main Phone Number: (704) 939-7700
24-Hour Access/Crisis Number: 1-800-939-5911
Website: www.pbhsolutions.org
CenterPoint Human Services
Counties Serving: David, Forsyth, Rockingham, Stokes
4045 University Parkway
Winston Salem, NC 27106
Main Phone Number: (336) 714-9100
24-Hour Access/Crisis Number: 1-888-581-9988
Website: www.cphs.org
CoastalCare - LME
Counties Serving: Brunswick, Carteret, New Hanover, Onslow, Pender
2023 S. 17th Street
P.O. Box 4147
Wilmington, NC 28401-6600
Main Phone Number: (910) 550-2600
24-Hour Access/Crisis Number: 1-866-875-1757
Website: www.coastalcarenc.org
East Carolina Behavioral Health – MCO
Counties Serving: Beaufort, Bertie, Camden, Chowan, Craven, Currituck, Dare, Gates, Hertford, Hyde, Jones, Martin, Northampton, Pamlico, Pasquotank, Perquimans, Pitt, Tyrell and Washington
1708 E. Arlington Blvd.
Greenville, NC 27858-5872
Main Phone Number: (252) 695-6400
24-Hour Access/Crisis Number: 1-877-685-2415
Website: www.ecbhlme.org
Eastpointe – LME
Counties Serving: Bladen, Columbus, Duplin, Edgecombe, Greene, Lenoir, Nash, Robeson, Sampson, Scotland, Wayne and Wilson
Administrative Offices
514 E. Main St.
P.O. Box 896
Beaulaville, NC 28518
Main Phone Number: 1-800-513-4002
Website: www.eastpointe.net
MeckLINK – LME
Counties Serving: Mecklenburg
429 Billingsley Road
Charlotte, NC 28211-1098
Main Phone Number: (704) 336-2023
24-Hour Access/Crisis Number: 1-877-700-3001
Website: www.mecklenburgcountync.gov
Partners Behavioral Health Management – LME
Counties Serving: Burke, Catawba, Cleveland, Gaston, Iredell, Lincoln, Surry and Yadkin
901 S. New Hope Road
Gastonia, NC 28054
Main Phone Number: (704) 884-2501
24-Hour Access/Crisis Number: 1-888-235-4673
Website: www.partnersbhm.org
Sandhills
Counties Serving: Anson, Harnett, Hoke, Lee, Montgomery, Moore, Randolph and Richmond
1120 Seven Lakes Drive
P.O. Box 9
West End, NC 27376
Main Phone Number: (910) 673-9111
24-Hour Access/Crisis Number: 1-800-256-2452
Website: www.sandhillscenter.org
The Guilford Center
County Served: Guilford201 North Eugene Street
Greensboro, NC 27401
Main Phone Number: (336) 389-6200
24-Hour Access/Crisis Number: 1800-853-5163
Website: www.guilfordcenter.com
Smoky Mountain Center – MCO
Counties Serving: Alexander, Alleghany, Ashe, Avery, Caldwell, Cherokee, Clay, Graham, Haywood, Jackson, Macon, McDowell, Swain, Watauga and Wilkes
44 Bonnie Lane
Sylva, NC 28779-8511
Main Phone Number: (828) 586-5501
24-Hour Access/Crisis Number: 1-800-849-6127
Website: www.smokymountaincenter.com
Western Highland Network – MCO
Counties Serving: Buncombe, Henderson, Madison, Mitchell, Polk, Rutherford, Transylvania and Yancey
356 Biltmore Avenue
Asheville, NC 28801-4594
Main Phone Number: (828) 225-2785
24-Hour Access/Crisis Number: 1-800-951-3792
Website: www.westernhighlands.org
