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If you have been denied benefits and disagree with this decision, you may ask for an appeal. Contact your worker at the Department of Social Services who sent the letter denying benefits. If you are uncertain whom to call, contact the CARE-LINE Information and Referral Service: 1-800-662-7030, or, (919) 855-4400 in Wake County.
Medicaid recipients are entitled to have their medical information be kept private. See Notice of Privacy Practices (DMA-2188).
A federal law requires Medicaid to provide all medically necessary health care services to Medicaid-eligible children. This is called Early Periodic Screening, Diagnostic and Treatment (EPSDT), or Health Check. The services are required even if the services are not normally covered by children's Medicaid.