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NC Department of Health and Human Services
NC Division of
Medical Assistance
 
 

North Carolina Health Choice (NCHC) Providers

N.C. Health Choice for Children (NCHC) is a fee-for-service program providing free or low-cost health insurance for children and teens from age 6 through the month of their 19th birthday. The benefits covered by NCHC are the same as the benefits covered by the State Employees Health Plan Comprehensive Major Medical (CMM) health plan. Additional benefits for vision, dental, and hearing services are also covered and follow guidelines similar to Medicaid.

Providers submit medical claims to HP Enterprise Services at 1-800-688-6696 or 919-851-8888 for processing. Any licensed health care provider in North Carolina can provide covered services appropriate to their specific licensure and specialization to NCHC recipients.

For service requirements, coverage criteria, and limitations, refer to the Health Choice Clinical Coverage policies.


Provider Bulletins - NCHC Information

For changes and updates to coverage criteria, billing information, and other program requirements refer to:


Frequently Asked Questions


NCHC Contact Information

  • Provider Customer Service
    General Information and Questions About Claims
    Careline: 1-800-662-7030
    919-851-8888
    919-765-7080 (fax)
  • Prior Approval
    General Information and Questions About Prior Approval
    1-888-245-0179
    919-765-4890 (fax)
    • Mail Prior Approvals to:
      HP Enterprise Services
      PO Box 322490
      Raleigh, NC 27622
  • Mental Health, Alcohol, and Drug Treatment
    General Information and Questions
    1-800-753-3224 or 1-877-339-8758
    919-379-9035 (fax

  • Children with Special Needs Help Line
    General Information and Questions About Available Services
    1-800-737-3028

  • Pharmacy Benefit Manager (HP) Questions About Prescription Drug Benefits and Claims
    919-855-4045
  • Dental Prior Approval
    General Information and Questions About Prior Approval
    1-888-245-0179