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North Carolina Child Support Centralized Collections (NCCSCC)

The following links are available:

• General Information about NCCSCC
• NCCSCC Payment Addresses
• NCCSCC Information for Obligors/Noncustodial Parents
• NCCSCC Information for Employers
• Frequently Asked Questions (FAQs) about NCCSCC

General Information

The NCCSCC operation collects and processes all child support payments in North Carolina at one central location.  N.C. has contracted a private vendor to operate the NCCSCC operation.

• Federal regulation 42 U.S.C. 654B and North Carolina General Statute 110-139(f) mandated the implementation of the NCCSCC operation.
• The N.C. Department of Health and Human Services (DHHS) notified all parents who were required to pay child support about the change in the payment process.
• All new support orders specify that payments be made to the NCCSCC operation.
• If an individual owes child support in more than one case, payments are automatically prorated among those cases per federal regulations.
• In situations where the trial court sets a purge condition for an obligor to pay child support by a certain date, the obligor must make the payment to the Clerk of Superior Court in person and indicate where and how the payment should be applied.  Clerks of Court then send these payments to NCCSCC.

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Payment Addresses

The payment address that is designated in all orders must be one of the following four Post Office Box locations:

For individuals who pay their child support directly:
NC Child Support Centralized Collections
PO Box 900006
Raleigh, N.C. 27675

For employers:
NC Child Support Centralized Collections
PO Box 900012
Raleigh, N.C. 27675

For the military:
NC Child Support Centralized Collections
PO Box 900015
Raleigh, N.C. 27675

For all others (out-of-state payors, liens, bonds, etc.):
NC Child Support Centralized Collections
PO Box 900020
Raleigh, N.C. 27675

If you still have questions, call toll-free: 1-800-992-9457.  (In the Martin County area, call 252-789-5225.  In the Raleigh area, call 919-881-2346.)  Individuals who are hearing impaired can call, too.  This unit is staffed on business days between 7:00 AM and 7:00 PM.

Or e-mail us.

Or write us at:

North Carolina Child Support Services
PO Box 20800
Raleigh, NC027619-0800

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NCCSCC Information for Obligors/Noncustodial Parents

To pay your child support:

• Make your check or money order payable to: NC Child Support.
• Include your check or money order with your payment coupon in the provided self-addressed envelope.  If you have not yet received your coupons by mail, you are still obligated to make your payment.

Include your social security number, MPI number, docket number, name, and address on a blank sheet of paper with your payment or fill out a blank coupon.  These coupons are in Adobe Acrobat format.  If you don't have the Adobe Acrobat Reader, click here to download it for free.  If you do not know these important numbers, contact the local Child Support Agent or Clerk of Court handling your case.

• Mail the envelope to:

NC Child Support Centralized Collections
P.O. Box 900006
Raleigh, NC 27675

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NCCSCC Information for Employers

Federal and state laws require that all child support payments be processed at one central location.  For North Carolina, this location is the N.C. Child Support Centralized Collections (NCCSCC) operation.  This operation simplifies the wage withholding process, allowing employers to send one check to one address for North Carolina support payments.

Employers can also submit wage withholding payments by Electronic Funds Transfer/Electronic Data Interchange (EFT/EDI).  This easy and efficient method of remitting child support payments offers an alternative to preparing checks and remittance documents.  If you are interested, go to the EFT/EDI web page.

Income Withholding

Important information that employers need to know about income withholding:

• Child support payments must be made payable to: NC Child Support.
• Payments must be mailed to the following address or submitted by EFT/EDI:

NC Child Support Centralized Collections
PO Box 900012,
Raleigh, N.C. 27675

• Checks that are unacceptable for deposit (such as, an unacceptable payee name on the payment document) are returned to the sender.
• Support payments must include the obligor’s docket number and MPI number.
• The telephone number of the contact person for the employer must accompany payments.
• Employers who fail to submit payments in a timely manner are subject to enforcement action for noncompliance.
• Employers who submit checks that are returned for insufficient funds lose their check writing privileges and could face enforcement action.

Tools for Employers

Employers can call the NCCSCC Customer Service Center for Employers at 1-877-280-EMPL (3675).  This unit is staffed on business days between 7:00 AM and 7:00 PM.

Or e-mail us.

Or write us at:

North Carolina Child Support Services
PO Box 20800
Raleigh, NC 27619-0800

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We strive to keep this information as accurate as possible. If information on this page needs to be updated, please Email us.

 

Page Modified 05/01/2013

 

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