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Frequently Asked Questions

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General

How do I apply for benefits?
What do I need to bring with me to DSS to apply for benefits?
How do I find out if I am qualified for a program?
What legal status must I have to receive benefits?
I speak little to no English. What kind of special services are available for me?
Where do I get a work permit for a minor (less than 18 years old) child?

Question: How do I apply for benefits?
Answer: Applications for benefits and services are taken at local county Department of Social Servicess. To apply, please visit the county DSS where you currently live.

Question: What do I need to bring with me to DSS to apply for benefits?
Answer: When applying for benefits, you do not have to bring any item with you. However, you will be asked to provide information while applying, therefore, to speed up the process, it would be helpful for you to bring more than one form of identification (such as a birth certificate, social security card, or driver's license) AND proof of income with you. This is generally the basic information you will need to get started. Please note that certain programs may require additional documentation.

Question: How do I find out if I am qualified for a program?
Answer: Eligibility requirements vary for different programs. The best way to find out if you are eligible for a program is to visit your local county Department of Social Services.

Question: What legal status must I have to receive benefits?
Answer: Citizens are entitled to benefits. For permanent residents, refugees, and other immigration classes, your benefits may depend on your personal situation. To find out what you may be eligible for, please visit your local county Department of Social Services or contact the CARE-LINE toll-free at 1-800-662-7030 (Voice, TTY) or 919-733-4851 (TTY) from the Raleigh area.

Question: I speak little to no English. What kind of special services are available for me?
Answer: County DSS offices often offer interpreters, bilingual forms, and bilingual personnel to help you. To find out if these services exist in your area, please contact your local county Department of Social Services. In addition, the CARE-LINE has bilingual staff that can provide you with general information.

Question: Where do I get a permit for a minor (less that 18 years old)child?
Answer: On behalf of the NC Dept. of Labor, work permits are provided at any local county Department of Social Services, and through out some NC school systems (contact your high school counselor for permit availability.) Be sure the youth takes his/birt certificate and it accompanied by a parent or guardian.

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