Title VI - Limited English Proficiency
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The Division of Social Services and County Departments of Social Services must take reasonable steps to ensure that Limited English Proficiency (LEP) persons have meaningful access to the programs, services, and information agencies provide. One of the provisions of the Voluntary Compliance Agreement signed with USDHHS OCR was that each DSS agency develops a Title VI /LEP compliance plan to address the needs of this ever-growing population of individuals whose primary language is not English. To learn more about Title VI and LEP click here.

Know Your Rights Brochures

Title VI Complaint Procedure

A customer/client has a right to file a complaint if they think that they were treated unfairly because they do not speak English well. They can file a complaint for self or for someone else. If they want to file a complaint, please fill out the form and give one copy to the Title VI Compliance Officer. To protect your rights, you must file this Complaint within 180 days of the date you believe you or someone else was treated unfairly. If you do not file your Complaint within 180 days, you may lose your right to file any Complaint.

NAPCA's National Multilingual Toll-Free Helpline

The National Asian Pacific Center on Aging (NAPCA) ( www.napca.org )
Has received AoA funding to provide a National Multilingual Toll-free Helpline for persons with Medicare & their families that speak Cantonese, Mandarin, Korean, & Vietnamese.  The NAPCA Helpline will provide enrollment assistance as well as general Part D information.  Since NAPCA has been funded via an AoA contract,  they are very familiar with the SHIP & the Aging Network and are prepared to make the appropriate referrals if necessary.