Quality Assurance

The Quality Assistance Unit of the Division of Social Services operates the Food and Nutrition Services Quality Control Program. This unit is usually referred to as Quality Control or “QC”. The Food and Nutrition Services Quality Control Program is a federally mandated measurement system that determines the level of accuracy in providing benefits to participants of Food and Nutrition Services. Individual recipient's records are reviewed to determine if the household was correctly determined eligible to participate and whether they received the level of benefits to which they were entitled. The QC Unit also measures the accuracy of the decisions to deny, suspend or terminate participation in Food and Nutrition Services. These reviews are used to determine States' performance in administering the Program and associated penalties for poor performance and rewards for good performance. Data collected by QC are also used for program improvement and analysis.

QC Staff:

Raleigh Office:
North Carolina Division of Social Services
Quality Assurance Section
325 N Salisbury Street
Mail Service Center 2416
Raleigh, NC 27699-2416
Phone Number (919) 733-4530
Fax (919) 334-1266

Pat Moore
Program Administrator

Debra Knowles
Coordinator

Shelia Barnes
Office Assistant

QC Analysts

Note: The first number listed for each analyst is a toll free number.

Food and Nutrition Services Payment Accuracy Data

The Quality Assurance Unit provides payment accuracy data on active and negative cases to the Food and Nutrition Services and Energy Program Representatives on a monthly basis. A Negative case is one in which a negative action has occurred. For example: The application is denied, the case is closed, or the case is suspended.

All reports include information reported by State QC; however, the 2006 final federal review findings have not been released. The official final error rate for Federal Fiscal Year 2006 will be released in early July. Food and Nutrition Services payment accuracy reports can be found at the Statistics & Reviews' web site at: http://www.ncdhhs.gov/dss/stats/fsp.htm

Page updated October 23, 2008