• Employees

• Job Seekers
• Area Agencies on Aging
• County Departments of Social Services
• Local Child Support Enforcement Agencies
• Local Health Departments
• Local Education Agencies
• LMEs

 

Providing Great Customer Service

Helping DHHS Employees be Customer-Focused

Customer service is about the way we respond to needs and requests from both outside and within the agency. It affects every goal and initiative of DHHS. These resources can help you provide great customer service.

Policy

• Customer Service Policy (includes guidance for N.C. SurveyMax)

Communication Guidelines

• For telephone
• For voicemail
• For letters and memos
• For email

Tips for Providing Great Customer Service

• Handling Customer Complaints (PDF, 33KB)
• 10 Tips For Impeccable Customer Service, eMagazine for Customer Service Professionals.
• Memorable Encounters - Every Time!, eMagazine for Customer Service Professionals.
• Have a tip you want to share? Send it to us. We may include it on the website.

Training

• Human Resources Training for Customer Service