DHHS Workplace Harassment Training
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Course Description and Instructions


	
        
Course Overview / Who Is Required to Take This Course? / Course Objectives / How to Take the Class Online / How to Get Credit / Time Estimates / Help!
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Course Overview


In this online course, you will learn the information previously presented in Workplace Harassment classroom sessions. We have added examples and activities to help make this a personal learning experience for you. Since the majority of our employees with access to computers have only lower-end computer equipment, we were unable to add sound or video to the class. So, we did our best to "beef up" the original materials and hope that the screen format, graphics, outside Internet links, cases, and interactivity will make it interesting for you.

You will learn:

  • how to recognize workplace harassment situations,
  • what to do if faced with a situation,
  • tips on preventing harassment, and
  • what to do if harassment turns to violence.

If online learning is a new experience for you, you may miss some of the features of live classrooms such as discussions and interaction with others, but you may enjoy other benefits of individual self-paced learning. You may find that you like the control you have over how and when you take this online version of the class. As you input your answers and think about what you read, no one else will see your responses. You can also go back over any concepts that you might need to review, stop the class, and go back to where you stopped to complete the class at your own pace. And if you have questions, you will find contact referrals so that you can call or e-mail an expert.

In this online course, you will be asked to input some information, answering questions or checking off your opinion at times. These answers will not be "saved" anywhere or seen by anyone other than yourself. The only thing that will be seen by anyone else is a "Chart Your Progress" form that you will complete and give to your supervisor. (You'll find more information on the form later in these instructions and in the course.)

We hope that you enjoy the online course and learn a lot. Be sure to complete the evaluation at the end of the course to let us know!


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Who is Required to Take This Course?


All employees of DHHS who have not attended a classroom session of Workplace Harassment training are required to take this online course. This includes all supervisors and managers who have not attended a course. In addition to the general content, supervisors and managers will find some special sections that deal with managerial concerns and duties in the lessons. Read through "How to Take the Class Online" below for details on how to go through the class online and "get credit" for completion.

Some divisions and institutions are also offering classroom sessions on Workplace Harassment, so ask your supervisor to check with your Staff Development Coordinator if you would prefer taking a classroom version of this course.

For those of you who have already attended a classroom session, you may want to take the online class in its entirety or review sections. We have added some helpful information, examples, and organized some of the concepts differently, so the new materials may help you get a better understanding of what workplace harassment is and what you should do. You may also find it useful as a reference source as situations arise.

If you will be using the class only as a review or reference, you will find that using the detailed Table of Contents is the best way to find what you need. Or go to the References section for policies and supporting materials.


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Course Objectives


Upon completion of this training, learners will be able to:

  • Determine whether various situations meet the definition of workplace harassment.
  • Identify the steps to take if harassed or accused of harassment.
  • Recognize instances of illegal retaliation resulting from a harassment claim.
  • Identify a number of tips to prevent harassment in the workplace.
  • Recognize signs of violence and identify appropriate emergency procedures.


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How to Take the Class Online


What should I do to prepare for taking the online class?

If you have not used the Internet much, get someone to show you the basics to get you started. If you've gotten here online, you're on your way! Get someone to show you how to use your browser's "back" button, and what happens when you click on links to other pages. If you get lost, ask for help, or click on our "help" link at the top of every page or our "help" button at the bottom of each page.

Make sure that you set aside some uninterrupted time to do the class. Schedule it on your work calendar with a goal of completing the entire course by a certain date that you work out with your supervisor. In one of the sections that follow, you'll find an estimated times chart for all of the lessons. The entire course takes about 4 hours to complete.

If you are planning to do the class in your regular office or workplace, you may be interrupted repeatedly. You might try posting this "Do Not Disturb" sign. (If you take a look at the sign, you might want to go ahead and print it out. Then use your browser's "back" button to return here.) If the sign doesn't work, talk to your supervisor, and you might be able to use another computer where you might be interrupted less often.

Try to take the class on a computer in the office or use one with a cable connection rather than using a home computer with a slow "dial-up" connection. The course contains a lot of outside links, so the waiting time could get frustrating on a slow connection! If you have to use a slow computer, you do have the option to turn off the graphics which should speed things up. To turn off the graphics, follow these directions:

  • In Netscape, go to "Edit" then "Preferences" then "Advanced." There, take the check mark out of the box next to "Automatically load images." Then when each page loads, it should load faster with just text and you can click once on the Image button in the toolbar if you want to see the images.
  • In Internet Explorer, go to "Tools" "Internet Options" and then click on the "Advanced" tab. Under Multimedia, clear the "Show Pictures" and "Play Animations" boxes. Then when each page loads, it should load faster with just text and you can still display an individual picture or animation on a Web page by right-clicking its icon, and then clicking Show Picture.

The class also contains some end-of-lesson "take-a-break" word puzzle activities that need to run on a "java-enabled" browser to work properly. All newer browsers run the "java" coding without a problem. If you have the Department's standard browser, Netscape 4.5 (or higher), or the Internet Explorer 5.5 (or higher), all activities should work well. If you have an older Netscape or Internet Explorer browser, one or more of the activities may not work. You can ask your office computer expert to help you adjust your browser to run "java" if possible, or upgrade your browser to the latest version. If that is not possible for some reason, you will still be able to go through all of the course screens necessary to learn the materials. And you can try each one of the break activities, since some may work on older browsers.

For more advice on being a successful e-learner, you may want to read this short article: How to be an E-Learner. (Use your browser's "back" button to return to this screen after you finish reading the article.) This article is sponsored by Performance Learning Systems.

How do I get credit for the course?

Talk to your supervisor about how you will verify your course completion. The course includes a "Chart Your Progress" form (a Word document) that you can complete after each lesson and then turn in the completed form to your supervisor. Since this class is required for employees who have not had the classroom version, it is important that you complete the course and turn in the Chart Your Progress form to "get credit." You will be prompted to access the form at the end of each lesson and the form has instructions for you and your supervisor. Your supervisor may want you to e-mail the form as an attachment, print it out and mail or hand it in, turn in each segment as completed, or make some other arrangements to use or turn in the form. Your supervisor will then turn in the form to your division or institution training staff to track completion.

If you need Continuing Education Units (CEU's) for this course, you may receive 0.4 hours credit. In addition to the Chart Your Progress form, you may also print out a Certificate of Completion (Word / PDF) that includes the 0.4 CEU notation. You may access the Certificate from the Evaluation page that you will complete at the end of the course.


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Will I be able to take this course online if I am using a screen reader or other assistive technologies?

Yes. We have created many "text only" pages that your screen reader or other device should be able to interpret successfully. As you move through the course screens, just use the "Text Version Forward" links rather than the forward arrows to move through the course. If you have any trouble using this method, please let us know by e-mailing us at "DHHS.HR.division@ncmail.net".


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How do I start?

First of all, be sure to bookmark (save) the Course Home Page. You may need to get back to it sometime, so bookmark it as soon as you get to it (see instructions for bookmarking below).

Lesson 1 To start the first lesson after reading through this reference and the introductory remarks on the home page, click on the Lesson 1 puzzle piece (illustrated above) near the top of the left menu on the start page.

Note the size of the print on your screen, also, as you start the class. Look at how it appears here, for example. If you have a small monitor and very large print, you may want to make the print smaller so that more text will fit on the screen. You can adjust the size to your comfort level. (Each class screen is much shorter than this reference screen, but this would be a good guide to check your text size for comfortable screen reading.)

To adjust the text size in Navigator, click on the "View" menu item at the top of the screen, and then click on "decrease font" or "increase font" once or twice, until it gets to a comfortable size for reading on screen.

To adjust the text size in Internet Explorer, click on the "View" menu item at the top of the screen, and then click on one or more of the smaller or larger sizes until it gets to a comfortable size for reading on screen.

Depending on the browser version you have, the steps may vary slightly from the description above. If you have trouble, ask someone in your office to help!

In one of the later lessons, you'll find some "animated" (moving) images that we included on some pages for variety. Although you won't have to do a lot of reading on these screens, you can stop the animation if you find it distracting. In both Netscape and Internet Explorer, just click on the "Stop" button at the top of your window to stop the animation.


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How do I continue with the lessons and get around?

You will use a "drop down" menu list or a forward arrow to go through the screens in the course.

On the first page of most lessons, you will make a choice from a "drop-down menu" (as illustrated below).

To use a "drop-down menu," click on the arrow to see the other choices, click on your choice, and then click on the "Go" button. You may try it on the example below, but the choices will not go anywhere now. In the real class, the choices will take you to the sections listed.

Throughout the rest of each lesson, you will click on the forward arrow (illustrated below) to proceed through the class.

To use the arrow, just click on it to move to the next page. (The arrow is not active in this illustration, so you won't go anywhere if you click on it here.)

Forward

To go back a page, click on the "Back" arrow as illustrated below (not active here).

Back

You will also notice that all content pages of the lessons are numbered at the top, i.e., "Page 3 of 10" or "Page 5 of 12." So, if you need to stop soon, the numbering will give you an idea of how much further you'll need to go to finish a lesson. If you have only a few screens left to complete a lesson, for example, you could possibly finish the lesson rather than stop before finishing a topic.

You will find a number of other buttons and links on each screen as you go through the course.

Near the bottom of each screen, you'll find four buttons and some links. The buttons are illustrated below and should be self-explanatory since they always have the labels you see below.

If you'd like to try these buttons, go ahead. Just use your browser's "back" button to return here after trying each. If you try the "exit" button, be sure to close out the "pop-up" reminder box that will appear by clicking on the "x" in the upper right corner of the pop-up box.

Table of Contents
Contents
Help
Help
Ask an Expert
Questions
Exit
Exit

You will also find some links that may be useful as you go through the class. At the bottom of each screen, you can click on
Return to Course Home Page / Return to DHHS Home Page
to go back to the course start page or go to the main DHHS home page. If you click on either one of them now, use your browser's back button to return here.

And at the top of each screen, you'll find links to other parts of the course:
Course Home / Help / Contents / References / Exit
If you click on any of them now, use your browser's back button to return here. If you try the "exit" link, be sure to close out the "pop-up" reminder box that will appear by clicking on the "x" in the upper right corner of the pop-up box.


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How do I stop the class if I need to quit before I have finished the course?

To stop the class, click on the "Exit" link at the top right corner of every screen or on the exit button near the bottom of each page (illustrated above). In most cases, when you click on exit, you will see a small "pop-up" screen that reminds you to bookmark (save) your place in the course so you can resume from the same screen the next time you get back to the course.

You will also notice that all content pages of the lessons are numbered at the top, i.e., "Page 3 of 10" or "Page 5 of 12." So, if you need to stop soon, the numbering will give you an idea of how much further you'll need to go to finish a lesson. If you have only a few screens left to complete a lesson, for example, you could possibly finish the lesson before bookmarking your place rather than stopping before finishing a topic.


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How do I bookmark or save a page?

To bookmark (save) a page on Netscape, go to the top of your browser screen and click on the "Bookmarks" button. Then select the option "Add Bookmark." The next time you get back on this computer to continue with the class, click on the "Bookmarks" button, scroll down to the bookmark with text such as "DHHS: Workplace Harassment > Lesson 1: Basics" and click on it. This will take you directly to the screen that you bookmarked earlier, so that you can continue with the class from where you stopped.

Note: If more than one person is using the same computer to take the course, each person could add their names to the bookmark text so they can each find their particular bookmarks. In Netscape, save your page as described above. Then click on "Bookmarks" again and select "Edit Bookmarks." A second window will pop up, showing a file list of all bookmarks. Select the bookmark that you added (should be the last one in the list), and then click on "Edit" and select "Properties." You can then type over the name or add to the name to identify it as yours. Then click on "okay." You might leave the title and just add your name and date, for example: "Debbie's 4-18 DHHS: Workplace Harassment > Lesson 1: Basics." This way, each person using the computer can go in and easily find their latest bookmarks.

To bookmark (save) a page on Internet Explorer, go to the top of your browser screen and click on the "Favorites" button. Then select the option "Add." The next time you get back on this computer to continue with the class, click on the "Favorites" button, go down to the listing with text such as "DHHS: Workplace Harassment > Lesson 1: Basics" and click on it. This will take you directly to the screen that you added to the Favorites earlier, so that you can continue with the class from where you stopped.

Note: If more than one person is using the same computer to take the course, each person could add their names to the bookmark text so they can each find their particular bookmarks. In Explorer, save your page as described above, but when the "Favorites" window pops up, type over the name or add to the name to identify it as yours. Then click on "okay." You might leave the title and just add your name and date, for example: "Debbie's 4-18 DHHS: Workplace Harassment > Lesson 1: Basics." This way, each person using the computer can go in and easily find their latest bookmarks.

Depending on the browser version you have, the steps may vary slightly from the description above. If you have trouble, ask someone in your office to help!


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What if I forget to bookmark or save a page?

To find the page where you stopped, go to the Course Home Page and click on the "Table of Contents" link at the top of the screen. Then look through the contents listing and try to find the section you were in by the descriptions listed. Not every page is listed, so the Table of Contents links may just get you close to where you stopped, but it's better than starting all over!


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What if I have questions about the materials?

You can click on a "Questions" button at the bottom of any screen. This will take you to some instructions and a contact link to find phone numbers and e-mail addresses for your local Human Resource experts on the subject. Click on this Questions link now if you'd like to see what you'll find. (Use your browser's "back" button to return here.)


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Will I be tested on the course materials?

Since our original classroom sessions had no formal "final exam" to pass the course, this online class does not include a "final exam." Since we cannot "take attendance" electronically with a department-wide system, however, we have decided to use a "Chart Your Progress" form to at least "verify attendance" online.

On the form, you will answer some questions after completing each lesson that should be a good indicator that you read and understood the materials. Do not panic! The questions are not difficult and you should have no problem answering them if you have completed the lessons. The form contains instructions for your supervisor on how to handle any incorrect answers. The most extreme action (if you missed all of the questions and your supervisor could not help you understand) would be repeating the course. And this is very unlikely!

To help you check your own understanding as you go through the lessons, there are numerous questions and case scenarios where you will put in an answer and get immediate online feedback on your answers. And if you have questions, you can ask your supervisor or use the "help" links and buttons to find contact people to call or e-mail with questions.


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Course Information

Time Estimates


The entire course takes about 3 and 1/2 hours to complete. It is conveniently divided into lessons and in the "bookmarking" section above, you will find instructions on how to "save your place" if you need to start and stop the course.

Based on a number of evaluation comments, we have shortened the first two sections and the following are current time estimates for each lesson.

Lesson 1, Part A: Basics - Defining General Workplace Harassment 50 minutes
Lesson 1, Part B: Basics - Defining Hostile Work Environment and Sexual Harassment 50 minutes
Lesson 2: Steps 45 minutes
Lesson 3: Prevention 45 minutes
Lesson 4: Safety 15 minutes

If you are required to take the entire class (see requirements section above), we suggest that you take the class in segments since 3 and 1/2 hours at the computer is a long stretch. We definitely recommend that you go through the lessons in order, taking lessons 1, 2, 3, and 4 in sequence.

The following options are probably the best way to go through the course:

  • Complete the entire first lesson in one sitting. Or take the first part of Lesson 1 and then complete the second part of Lesson 1 within a day or two.
  • Then complete the second, third, and fourth lessons in one sitting. Or take the second lesson in one sitting and then do Lessons 3 and 4 together at another time.

As many online learners have found, to be successful, it's best to block out segments of time to work on an online class just like you would block out time for any training or meetings. If you don't, you may start with good intentions, and then when your supervisor asks if you have finished the class, it may be harder to "pick up where you left off" and finish it "when you have time." See further tips for success in the How To Take the Class Online section.


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If you click on the "Help" link on any screen in the course, you will go to the section below where we have repeated most of the answers to common problems that may arise.

Help!

Saving My Place in the Class / Finding My Place if I Forgot to Bookmark Where I Stopped / I'm Lost! / Broken Links / Exercises, Answers, or Puzzles Won't Work

I need to leave the class before I finish! How do I bookmark or save a page?

To bookmark (save) a page on Netscape, go to the top of your browser screen and click on the "Bookmarks" button. Then select the option "Add Bookmark." The next time you get back on this computer to continue with the class, click on the "Bookmarks" button, scroll down to the bookmark with text such as "DHHS: Workplace Harassment > Lesson 1: Basics" and click on it. This will take you directly to the screen that you bookmarked earlier, so that you can continue with the class from where you stopped.

To bookmark (save) a page on Internet Explorer, go to the top of your browser screen and click on the "Favorites" button. Then select the option "Add." The next time you get back on this computer to continue with the class, click on the "Favorites" button, go down to the listing with text such as "DHHS: Workplace Harassment > Lesson 1: Basics" and click on it. This will take you directly to the screen that you added to the Favorites earlier, so that you can continue with the class from where you stopped.

Depending on the Browser version you have, the steps may vary slightly from the description above. If you have trouble, ask someone in your office to help!

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What if I need to start back in the course and I forgot to bookmark where I stopped?

To find the page where you stopped, go to the Course Home Page and click on the "Table of Contents" link at the top of the screen. Then look through the contents listing and try to find the section you were in by the descriptions listed. Not every page is listed, so the Table of Contents links may just get you close to where you stopped, but it's better than starting all over!

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I'm lost!

If you clicked on a link and had trouble finding your way back to the class screens, next time try the following ...

Try using your browser's "Go" button or "History" function.

On most Netscape browsers, try the "Go" button first. Look for the "Go" file option at the top of your browser window. Click on it and look down the list. The top listing is the current page and the other pages you've been to recently are listed below. If you see one that looks like a class page, click on it and you can probably get back on track. If not, try the "Communicator" file choice at the top of the browser window, click on it, select "Tools" and then "History." You should then see an even longer listing of the sites you've been to. Choose the most recent class page and click on it.

On most Internet Explorer browsers, it's probably best to try the "History" button near the top of the window. Click on it, look through the list that will appear in a new left column, and click on the most recent class page. To close out the left history window, click on the "x" on the top right corner of the history window.

The instructions above may not work on your browser if you have an older browser version. Ask someone in your office who is good at getting around on the Internet for help if necessary.

If the Go and History searches don't work, try using your bookmarks to get back to any page that you bookmarked on the course. Then click on the Table of Contents link to click on the area of the lesson you were working on.

And as a last resort, e-mail the webmaster for this site at DHHS.HR.division@ncmail.net if you can't get immediate help.

If you are lost in the course pages ...

Use the Table of Contents to find the area of the lesson you were working on. The detailed links in the Table of Contents should get you close enough to where you were to easily find your place.

If you are "lost" in your understanding of some of the course materials ...

Go to the Questions page to find out how to contact an expert on Workplace Harassment.

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When I click on a link, nothing happens!

If you get an error message or "file not found" message ...

Try the link again. Sometimes, the linked web site is "down" and another click will get you there. If it still won't appear, you could try bookmarking the course page (bookmarking instructions) and come back later to try the link again. If it doesn't work again later, please e-mail the webmaster for this site at DHHS.HR.division@ncmail.net and let us know which link doesn't work. If you can copy the address of the course screen page into your e-mail, that will help us locate the error and correct it. Most of the links are followed up by explanations in the regular course screens, so not being able to access one or two links would probably not cause a major problem in your overall understanding of the materials.

If nothing at all happens -- no error message or "file not found" message ...

The link may be one that is supposed to open up in a second window. If you forgot to close a second window earlier (one of the pop-up definitions, for example), the second window may be "buried" under your class screen. To look for it, minimize the class screen by clicking on the "-" in the top right corner. You should then be able to find the second window with the link already loaded. If this doesn't work, please e-mail the webmaster for this site at DHHS.HR.division@ncmail.net and let us know which link doesn't work. If you can copy the address of the course screen page into your e-mail, that will help us locate the error and correct it. Most of the links are followed up by explanations in the regular course screens, so not being able to access one or two links would probably not cause a major problem in your overall understanding of the materials.

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Some of the quizzes, answer buttons, or "break time" word puzzles won't work ...

Some of the quizzes and answer checks and most of the word games are run by "java script" and they may not work if you have an older browser version. You can try checking the "preferences" set for any browser that is older than Netscape 4.5 or Internet Explorer 5.5. Ask your technical support person to help set the browser to "java enabled" or upgrade to a newer browser version.

The games and puzzles are not necessary in your overall understanding of the materials if you can't get them to work. If the answers don't appear when you click on them or click on an "analyze" button for some of the exercises within the course screens, however, just click on the link below the button to "Check My Answers" as an alternative. You will see the text answers you need, just not "scrolling text" in the box, since that is run by a program that won't work on your browser.

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(If you have skipped around within this "How To" section a lot, the "Go Back" button may not work on the first click to get you back to the last course page you were on. To get back to a previous course page, you can try looking for the title using the "Go" button if you use Netscape or the "History" button on Internet Explorer.)
Table of Contents
Contents
Help
Help
Ask an Expert
Questions
Exit
Exit
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