The Division
of Human Resources contains various sections that serve
the Department. These
sections are housed in the Office of the Secretary in
Raleigh. Each section's general duties and responsibilities
are described below.
If you have general
questions about any of the programs we administer, start
by asking your local HR office representative.
Contact us through DHHS.HR.division@ncmail.net
for questions that your local
HR office staff cannot answer.
The e-mail is checked daily and routed to the section
head or staff person who can best answer your question.
Click on a specific
program below or scroll through the entire page for
information on all our services.
Click here
to view the calendar of required
reports for each section.
Classification and Compensation
This section administers the
State of North Carolina classification and pay plan
for all positions in the Department of Health and Human
Services including classification and pay issues for
licensed educators. This section also manages the Department's
compliance with the Fair Labor Standards Act (FLSA)
provisions related to pay, overtime and hours worked.
We have a created a guide
and summary of the August 23, 2004 FLSA rules for
our HR professionals.
The Classification and Compensation
section manages:
Classification
- Position classification
- Temporary positions
- Trainee progression
- Establishment of new positions
- Determination of exempt/non-exempt classification
- Position and organizational design analysis
Compensation
Career Banding
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Employee and Management
Development
This section oversees training and staff development
for the Department. Management Development staff provide
consulting services in training development, needs assessment,
and curriculum planning. The section also coordinates
agency-wide training contracts including Supervisory
Training.
The staff conducts various training classes throughout
the year and provides traditional, blended and online
training courses that have been developed for statewide
usage. In addition, a Trainers'
website is an online resource available for Training
Coordinators in the Department.
Employee and Management Development responsibilities
include:
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Employee Relations
DHHS encourages open and effective communication between
an employee and supervisor. All employees are encouraged
to resolve problems through informal discussion with
appropriate staff members or management. Employee Relations
works with employees and management to develop and maintain
harmonious and effective working relationships throughout
the department.
If you have an employee relations concern, first contact
the local Employee Relations Specialist in the division,
facility, or school where you work. If your division,
facility, or school does not have an Employee Relations
Specialist, contact your Human Resources office. Information
is also available through the Employee Relations office
in Raleigh, NC. (See contacts
page for HR office contact information.)
Employee Relations oversees:
- Employee grievance policy (DHHS
Directive III-8)
- Employee relations policy
- Performance rating dispute process (DHHS
Directive III-9)
- Guidelines for release of employee information
- Political activities policies
- Reinstatement from dismissal procedures
- Employee harassment complaints
- Disciplinary action guidelines
- Disciplinary action and grievance guidelines for
DHHS educators
- Petitions for contested case hearings
- Discrimination charges
- State and federal lawsuits
- Unemployment insurance program
- Employment
eligibility verification
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Employee Safety and Benefits
Click
here to go to the Employee Safety and Benefits website
We administer and coordinate safety and health programs
for DHHS. We ensure consistent, accountable compliance
with federal, state and department workplace safety
and health policies/laws and institute programs that
promote wellness among the department's employees and
clients.
Employee Safety and Benefits oversees:
- Workplace safety
- Wellness
- Workers' Compensation
- Employee Assistance Program (EAP)
- State
Employee Incentive Bonus Program
- Alcohol and Drug Free Workplace Program
- Drug testing
- Fitness for duty
- Workplace Violence Program
- Criminal record checks
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Recruitment Services
Recruitment Services staff provides consultation and
training in Merit Based Employment and offers other
classroom training and on-line resource guides in effective
recruitment and selection practices. This section also
coordinates and monitors recruitment throughout DHHS.
The staff at Recruitment Services works closely with
the Department's executive management staff to ensure
that fair hiring practices are implemented resulting
in a diverse and well-qualified workforce at each level
of employment within DHHS.
Online Guides:
Recruitment Services manages:
See the Recruitment Services
page for more information.
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Local Government Services
The regional HR offices are now overseen by the Office
of State Personnel. Contact
at (919) 733-7934.
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Work/Life and Benefits Services
We support efforts for employees
to balance work and personal obligations by providing
an array of services that emphasize employee benefits
programs, flexible leave policies and an organizational
environment that reflects workplace successes through
the support of employees' needs.
Work/Life Services manages:
- Family
and medical leave
- Voluntary
shared leave
- Community
service leave
- Vacation,
sick and civil leave
- Flexible Work Hours
(job-sharing, part-time employment, compressed work
schedules, flextime)
- Teleworking / Telecommuting
(Managers'
Guide to Telecommuting available online.)
- Resource and Referral
(elder care services, child day care services)
- Income Security Progr ams
(retirement, short-term disability, voluntary insurance
programs)
- NC Flex
(health and dependent care spending accounts, dental
insurance, vision insurance, death and dismemberment)
- Retirement Planning
- State health insurance coordination
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