Course Description

This leadership development program teaches participants how to be effective leaders with the ability to coach and mobilize others to achieve desired results.

The three-day course includes video samples and skill practice in the following areas:

• Interaction Process:
  Leaders learn the Interaction Process, which is critical for effective and efficient discussions. They review and practice five Key Principles of communication and develop responses for different situations using combinations of all five. They then learn and practice Interaction Guidelines, problem-solving strategies, and process skills.

• Feedback Skills:
  Leaders learn two types of feedback and share positive or improvement feedback for STAR examples.

• Helping Others Adapt to Change:
  Leaders learn the four phases of change and discuss how they can help others adapt to change. The facilitator introduces three types of change discussions and shows how leaders can be positive models for adapting to change.

• Interaction Process for Managing Change:
  Leaders learn how to use the Interaction Process in change discussions and identify how to use two of the key principles in upcoming discussions.

• Coaching for Success:
  Leaders discuss the difference between as well as benefits and barriers of coaching for success and for improvement. A video of coaching opportunities stresses how recognizing opportunities is key to preparing others to succeed.

• Coaching for Improvement:
  Leaders view a video of challenging improvement discussions after discussing differences between work habits and poor performance and the paths improvement situations can take.

• Follow-up Coaching for Improvement Discussions:
  After reviewing the paths a follow-up improvement discussion can take, leaders explore natural and formal consequences for a lack of improvement.

• Stages of Conflict:
  Leaders discuss different perceptions and the potential for conflicts at work. A video shows the escalation of conflict, and leaders learn the states of conflict and conflict resolution tactics.

• OPAL:
  Leaders explore this on-line advisor system available on-the-job to review and further develop skills introduced in this training.

Participants attending this course will learn to:

• Mobilize others to take actions that lead to desired results.
• Increase the effectiveness of their daily interactions to ensure their desired results are achieved.
• Feel ownership of change, minimize negative effects of not adapting to change, and help others do the same.
• Recognize and follow through on opportunities to coach people in a variety of situations.
• Handle performance problems and poor work habits through effective discussions and follow-up.
• Recognize conflict and choose an appropriate level of involvement for guiding conflict resolution.
• Use OPAL, the on-line resource available to reinforce skills and build new ones on the job.

Instructors:
Staff Development and Human Resource Facilitators

To Register:
Register online or contact your division, facility, or school Training Coordinator.

Dates:
NOTE: This is a three-day class.

Session 1-06: February 23-25, 2010 [ Register Online ]
Session 2-06: April 27-29, 2010 [ Register Online ]
Session 3-06: June 22-24, 2010 [ Register Online ]
Session 4-06: August 31 - September 2, 2010 [ Register Online ]
Session 5-06: October 27-29, 2010 [ Register Online ]
Session 6-06: December 14-16, 2010 [ Register Online ]

Location/Time Offered:
8:30am-4:30pm - each day
Adams Building, Room 264, Dorothea Dix Campus, Raleigh

Please park in front or on the rear left side in an unmarked space (numbered spaces are preassigned to Adams Building employees), use the front door, and have your state name badge/picture ID as you check in with the receptionist at the front desk.

Contact your division, facility, or school Training Coordinator for local dates and times.