Course Description

During this workshop, videos, workbooks and other materials, developed for N.C. State Government by Development Dimensions International, Inc., are integrated with the training. These mini-learning activities on 10 different topics are good customer service skill developers and refreshers to be done individually or with a partner or group back on the job. Topics include: Taking Initiative; Effective Questions Get Results; Listening: More Than Hearing; and Selling: A Valuable Service.

Instructors:
Staff Development and Human Resource instructors

Dates/Times/Location:
More sessions will be scheduled as needed.

Check with your Training Coordinator for local classes.