Department of Health and Human Services
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Supervisory and Management Training

DHHS offers training for our managers and supervisors throughout the department. Two established sets of courses are available: one curriculum for new supervisors and another for new managers.

As you'll see in the tables below, supervisors and managers take some of the same courses, other courses are unique or modified, and several are optional. The supervisory courses are taught by DHHS staff. The manager's curriculum includes courses taught by the Office of State Personnel (OSP). Managers in DHHS may also be invited to participate in the state-sponsored Public Manager Program. You can find information about PMP on the following website: Public Manager Program.



Basis of Our Courses

Following a 1999 survey of 1300 supervisors and managers in the department, DHHS identified a number of critical areas important to success. Based on these important competencies, DHHS decided to continue using the DDI (Development Dimensions International) course materials as our major training curriculum source. The modules were updated through a state contract in July, 2000.

Managing Effective Performance is targeted for middle managers:

  • Mid-level managers who have supervisors or other managers who report to them
  • Mid-level managers who is supervisoring a statewide program.

Certified Public Manager Program is a comprehensive, competency-based, developmental program for middle managers.


How to Register

DHHS uses many trainers throughout the department who offer these classes periodically in various locations. Check with your division or facility and school Training Coordinator for specific information on class schedules and registration.


Course Curriculum

The following charts give you an overview of the requirements. You may click on the course names to get a brief course description for each class.

Frontline Supervisory Training

Course Name Length of Course
Results-Based Interactions:
  • Key Leadership Principles
  • Adapting to Change
  • Coaching
  • Conflict Resolution
  • Problem Solving Methods
3 days
HR Skills Approx. 6-8 hours prep time and 1 day in class
Performance Management for Supervisors 2 days
Unlawful/Workplace Harassment 4 hours
Drug Free Workplace/Employee Assistance Program (EAP) 3 hours
Preventing Workplace Violence 2 hours
Timekeeping 6 hours
Team Building (optional) 4 hours
EEO Awareness 2 - 4 hours
Customer Service 4 hours
 


Training for New Managers

Course Name Length of Course
Managing Effective Performance (MEP) :
  • Situational Leadership
  • Understanding Employee Behavior
  • Coaching for Effective Performance
  • Managing Teams Effectively
OSP course
Each class is 2 days.
There is a required exam.
HR Skills Approx. 6-8 hours prep time & 1 day in class
Performance Management 2 days
Equal Employment Opportunity Institute (EEOI) OSP Course
3 days
Drug Free Workplace/Employee Assistance Program (EAP) 3 hours
Preventing Workplace Violence 2 hours
 

For more information on any of the supervisory and management courses and requirements, check with your division or institution Training Coordinator.