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NC Department of Health and Human Services
Division of Human Resources
  
 
 
NC DHHS HR

Customer Service for Supervisors and Managers

HR Classes Offered to DHHS Supervisors

 

 

This eight-hour course covers the basic principles of good customer service. This class is geared toward supervisors and managers.

General Course Objectives

Participants attending this course will learn:

  • Tips for creating a customer service culture
  • Behavior that employees are expected to deliver, both with external customers and their coworkers.
  • Tips for mentoring their employees so they can deliver the best customer service.
  • Importance of internal customer service.

Communicating for Leadership Success (formally the Essentials of Leadership), is the pre-requisite for all of the required Supervisor and Manager classes . This course gives a foundation for leaders (Supervisors and Managers) and helps them to get results through people.

Intended Audience:

Supervisors and Managers

Instructors:

Staff Development and Human Resources Facilitators

To Register:

Contact your division Training Coordinator or register online.

Dates:

February 21, 2013 [Register Online]
April 23, 2013 Room 104 in the Brown Building Class Full
May 29, 2013 [ Register Online]

Location/Time Offered:

Note: This is an eight-hour class.

8:30 am to 4:30 pm
Royster Building, Room 116, Dix Hospital Campus, Raleigh

Please, use the front door and have your state name badge/picture ID as you check in with the receptionist at the front desk.