Skip all navigation Skip to page navigation

DHHS Home | A-Z Site Map | Divisions | About Us | Contacts | En Español

NC Department of Health and Human Services
Division of Human Resources

Results-Based Interactions

HR Classes Offered to DHHS Supervisors

This leadership development program, Results-Based Interactions (RBI), teaches participants how to be effective leaders with the ability to coach and mobilize others to achieve desired results.

This program consists of the following two one-day classes:

You must complete both classes to get credit for attending the RBI course.

Communicating for Leadership Success (formally the Essentials of Leadership), is the pre-requisite for all of the required Supervisor and Manager classes . This course gives a foundation for leaders (Supervisors and Managers) and helps them to get results through people.

General Course Objectives

Participants attending this course will learn to:

  • Mobilize others to take actions that lead to desired results
  • Increase the effectiveness of their daily interactions to ensure their desired results are achieved.
  • Feel ownership of change, minimize negative effects of not adapting to change, and help others do the same.
  • Handle performance problems and poor work habits through effective discussions and follow-up.
  • Recognize conflict and choose an appropriate level of involvement for guiding conflict resolution.
  • Use OPAL, the on-line resource available to reinforce skills and build new ones on the job.

Intended Audience:

Supervisors and Managers


Staff Development and Human Resources Facilitators

To Register:

Contact your division Training Coordinator or register online.


NOTE: These are two one-day classes.

February 19, 2013 RBI: Leadership: Facilitating Change [ Register Online ]
February 26, 2013 RBI: Resolving Conflict[ Register Online ]
April 18, 2013 RBI: Leadership: Facilitating Change [ Register Online ]
April 26, 2013 RBI: Resolving Conflict[ Register Online ]

Location/Time Offered:

8:30am - 4:30pm
Royster Building, Room 116, Dix Hospital Campus, Raleigh

Please, use the front door and have your state name badge/picture ID as you check in with the receptionist at the front desk.

Contact Hours:

16 hours