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NC Department of Health and Human Services
Division of Human Resources

RBI: Resolving Conflict

HR Classes Offered to DHHS Supervisors

This eight-hour course focuses on the role of the supervisors and managers to recognize the signs of conflict in the workplace and then to quickly choose the appropriate level of involvement to help resolve the issue and is the second day of the two-day RBI class. You must complete both classes to get credit for attending the RBI course.

General Course Objectives

Participants attending this course will learn to:

  • Effectively resolve workplace conflict and enhance productivity, efficiency, and morale.
  • Help others take responsibility for resolving workplace conflict.
  • Reduce or minimize the negative effects of workplace conflict on individuals, work groups, and their organization.

Communicating for Leadership Success (formally the Essentials of Leadership), is the pre-requisite for all of the required Supervisor and Manager classes . This course gives a foundation for leaders (Supervisors and Managers) and helps them to get results through people.

Intended Audience:

Supervisors and Managers


Staff Development and Human Resources Facilitators

To Register:

Contact your division Training Coordinator or register online.


February 26, 2013 (in the Brown Building, CR 104) [ Register Online]
April 26, 2013 [ Register Online] 8:30am to 12:30pm (1/2 day for this class session only)
June 18, 2013 (Class Cancelled)

Location/Time Offered:

Note: This is an eight-hour class.

8:30am to 4:30pm
Royster Building, Room 116, Dix Hospital Campus, Raleigh

Please, use the front door and have your state name badge/picture ID as you check in with the receptionist at the front desk.