Before the meeting ...
There are a few things that you'll need to arrange first so that the meeting will complete your work unit's training requirement:
- Reserve a video to show to your work unit OR work
with your Training
Office, or Crisis Management Coordinator (contact HR if you don't know who this is)
to plan a larger group video session for your division or institution.
- Preview the video and prepare some discussion/follow-up
questions for the video session.
- Prepare handouts for your follow-up meeting.
These steps are described in more detail below:
- Contact the State Library at
919-807-7470 and arrange to borrow a video for the meeting date. Note the comments and number of stars on the following videos and try to get the best one for your section. If your employees are interested and you have time, you could show two videos,
with the second one scheduled for another staff meeting, possibly.
- Title: BE S.A.F.E. (NOT SORRY): PREVENTING VIOLENCE IN THE WORKPLACE (17 min.)
Catalog Number: VC06176
Library Summary: Uses dramatic examples taken from real life situations and provides specific instructions on how to prevent
workplace violence. Situations include: uncontrolled anger, intimidation, reprisals, and direct threats of
physical harm. Demonstrates appropriate actions that will prevent potential threats from escalating into
uncontrollable incidents of physical injury and death.
Our recommendation: Highly recommended. Very typical scenarios showing how situations can escalate.
The basic message is to notice signs of trouble and report them before it's too late!
- Title: ON THE EDGE: MANAGING HIGH RISK SITUATIONS (18 min.)
Catalog Number: VC05950
Library Summary: Presents realistic scenarios on how to recognize warning signs in potentially volatile situations in the workplace and to
act to prevent the violence before it occurs.
Our recommendation: Recommended. Well done video with tips on how to handle situations shown. Does a good job demonstrating the high-risk
situations and the tips for handling are good. Could have been better if the tips were also demonstrated.
- Title: STREET SMART FROM 9 TO 5, PT. 1: DEFUSING THE EXPLOSIVE CUSTOMER (40 min.)
Catalog Number: VC05045
Library Summary: Focuses on the skills necessary in today's workplace to deal with angry and out-of-control customers, clients, co-workers,
or the public at large. Most customers don't just "blow up." This program shows how to identify and respond
to these warning signs; how to communicate with a customer who is ranting and raving; how to use your voice and
body language to defuse a tense situation; and ways to set limits with noncompliant customers.
Our recommendation: Recommended with some qualifications. The video is well-done, but you would need to do the activities in the accompanying
Trainers' Guide to make it really effective. With activities, it would probably take an hour or more to complete.
- Title: WORKPLACE VIOLENCE: FIRST LINE OF DEFENSE (20 min.)
Catalog Number: VC03891
Library Summary: Protect your employees through a managed organizational response. Two nationally recognized experts Garry Mathiason
(attorney) and Chris Hatcher (psychologist) offer legal and incident management advice on how to identify and
prevent workplace violence.
Our recommendation: Recommended with some qualifications. This is the video that was used with our original classroom training, so some employees may have already seen it. The second part of the video really
focuses on what supervisors should do rather than general employees.
- If you have time to preview the video before showing it to the group, prepare a set of discussion questions if there are none with the video. Try to relate what you saw to practical use in your work site, preparing questions such as:
- What would you do if something like that happened here? Who would you call? How would you handle?
- How can we handle irate clients/customers/patients/other employees, etc. to prevent, stop, or calm potentially violent outbursts? Have any of you had any success stories in this area that you can tell us about?
Next, Contact your local HR office if necessary to get the name and contact information for your division's or institution's Crisis Management Coordinator and Crisis Management Team members.
Prepare a handout or phone list with this information for your employees. Include who to contact and any other policies and procedures you want your employees to have. The reference section has links to several resources that you may want to include.
You may also complete and print out some Certificates
of Completion for your staff.