DHHS Workplace Violence Training
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Help

Getting Started l Getting Credit l Using Screen Readers l Adjusting Print Size l Bookmarking l Questions? l Testing l Sound Problems


What should I do to prepare for taking the online class?

New to the Internet ...


If you have not used the Internet much, get someone to show you the basics to get you started. If you've gotten here online, you're on your way! Get someone to show you how to use your browser's "back" button, and what happens when you click on links to other pages. If you get lost, ask for help, or click on our "help" link at the top of every page.

Procrastinating ...


Make sure that you set aside some uninterrupted time to do the class. Schedule it on your work calendar with a goal of completing the course by a certain date that you work out with your supervisor. We had a number of people take the class when it was new and the average completion time for employees was 1 hour and 30 minutes and for supervisors (with their extra section), 2 hours and 30 minutes.

Interruptions ...


If you are planning to do the class in your regular office or workplace, you may be interrupted repeatedly. You might try posting this "Do Not Disturb" sign. (If you take a look at the sign, you might want to go ahead and print it out. Then use your browser's "back" button to return here.) If the sign doesn't work, talk to your supervisor, and you might be able to use another computer where you might be interrupted less often.

Slow Computers ...


Try to take the class on a computer in the office or use one with a cable connection rather than using a home computer with a slow "dial-up" connection. The course contains some outside links and a lot of graphics, so the waiting time could get frustrating on a slow connection! If you have to use a slow computer, you do have the option to turn off the graphics which should speed things up. To turn off the graphics, follow these directions:

  • In Netscape, go to "Edit" then "Preferences" then "Advanced." There, take the check mark out of the box next to "Automatically load images." Then when each page loads, it should load faster with just text and you can click once on the Image button in the toolbar if you want to see the images.
  • In Internet Explorer, go to "Tools" "Internet Options" and then click on the "Advanced" tab. Under Multimedia, clear the "Show Pictures" and "Play Animations" boxes. Then when each page loads, it should load faster with just text and you can still display an individual picture or animation on a Web page by right-clicking its icon, and then clicking Show Picture.

Tips ...


How do I get credit for the course?

Tracking course completion ...


Talk to your supervisor about how you will verify your course completion. The course includes a set of Final Questions (Word document) that you will complete at the end of the course and then turn in to your supervisor. It is important that you turn in the activity to your supervisor to "get credit" for completing the course. The form has instructions for you and your supervisor. Your supervisor may want you to e-mail the form as an attachment, print it out and mail or hand it in, or make some other arrangements to use or turn in the form. Your supervisor will then turn in the form to your division or institution training staff to track completion.

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Will I be able to take this course online if I am using a screen reader or other assistive technologies?

Screen Readers ...


Yes. We have used "text only" pages that your screen reader or other device should be able to interpret successfully. If you have any trouble with the course, please let us know by
e-mailing us at "DHHS.HR.division@ncmail.net".


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How do I start?

Bookmarking ...


First of all, be sure to bookmark (save) the Course Home Page. You may need to get back to it sometime, so bookmark it as soon as you can (see instructions for bookmarking below).

Text size ...


Note the size of the print on your screen, also, as you read this. Look at how it appears here. If you have a small monitor and very large print, you may want to make the print smaller so that more text will fit on the screen. You can adjust the size to your comfort level. (Each class screen is much shorter than this reference screen, but this would be a good guide to check your text size for comfortable screen reading.)

To adjust the text size in Navigator,

  • click on the "View" menu item at the top of the screen.
  • click on "decrease font" or "increase font" once or twice, until it gets to a comfortable size for reading on screen.

To adjust the text size in Internet Explorer,

  • click on the "View" menu item at the top of the screen.
  • click on one or more of the smaller or larger sizes until it gets to a comfortable size for reading on screen.

Depending on the browser version you have, the steps may vary slightly from the description above. If you have trouble, ask someone in your office to help!


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How do I stop the class if I need to quit before I have finished the course?

Reminder to save your place ...


To stop the class, click on the "Exit" link at the top right corner of every screen or on the exit button near the bottom of each page (illustrated above). In most cases, when you click on exit, you will see a small "pop-up" screen that reminds you to bookmark (save) your place in the course so you can resume from the same screen the next time you get back to the course.


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How do I bookmark or save a page?

Netscape...
To bookmark (save) a page on Netscape, go to the top of your browser screen and click on the "Bookmarks" button. Then select the option "Add Bookmark." The next time you get back on this computer to continue with the class, click on the "Bookmarks" button, scroll down to the bookmark with text such as "DHHS: Workplace Harassment > Lesson 1: Basics" and click on it. This will take you directly to the screen that you bookmarked earlier, so that you can continue with the class from where you stopped.

Sharing Bookmarks on Netscape ...


Note: If more than one person is using the same computer to take the course, each person could add their names to the bookmark text so they can each find their particular bookmarks. In Netscape, save your page as described above. Then click on "Bookmarks" again and select "Edit Bookmarks." A second window will pop up, showing a file list of all bookmarks. Select the bookmark that you added (should be the last one in the list), and then click on "Edit" and select "Properties." You can then type over the name or add to the name to identify it as yours. Then click on "okay." You might leave the title and just add your name and date, for example: "Debbie's 4-18 DHHS: Workplace Harassment > Lesson 1: Basics." This way, each person using the computer can go in and easily find their latest bookmarks.

Internet Explorer...


To bookmark (save) a page on Internet Explorer, go to the top of your browser screen and click on the "Favorites" button. Then select the option "Add." The next time you get back on this computer to continue with the class, click on the "Favorites" button, go down to the listing with text such as "DHHS: Workplace Harassment > Lesson 1: Basics" and click on it. This will take you directly to the screen that you added to the Favorites earlier, so that you can continue with the class from where you stopped.

Sharing Favorites on IE ...


Note: If more than one person is using the same computer to take the course, each person could add their names to the bookmark text so they can each find their particular bookmarks. In Explorer, save your page as described above, but when the "Favorites" window pops up, type over the name or add to the name to identify it as yours. Then click on "okay." You might leave the title and just add your name and date, for example: "Debbie's 4-18 DHHS: Workplace Harassment > Lesson 1: Basics." This way, each person using the computer can go in and easily find their latest bookmarks.

Depending on the browser version you have, the steps may vary slightly from the description above. If you have trouble, ask someone in your office to help!


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What if I forget to bookmark or save a page?

Using Table of Contents ...


To find the page where you stopped, click on the "Contents" link at the top of any screen. Then look through the contents listing and try to find the section you were in by the descriptions listed. Not every page is listed, so the Table of Contents links may just get you close to where you stopped, but it's better than starting all over!


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What if I have questions about the materials?

Questions on content...


You can click on the Reference link at the top of any screen. This will take you to some resources and a contact link to find phone numbers and e-mail addresses for your local Human Resource experts on the subject.

Questions on using the online course...


You can
e-mail us if you have trouble working through the screens, activities, or find any broken links. Our e-mail information is also contained in the Help and Reference sections.


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Will I be tested on the course materials?

Testing...


Since our original classroom sessions had no formal "final exam" to pass the course, this online class does not include a "final exam." Since we cannot "take attendance" electronically with a department-wide system, however, we have decided to use an Final Questions form to at least "verify attendance" online.

On the form, you will answer some questions that should be a good indicator that you read and understood the materials. Do not panic! The questions are not difficult and you should have no problem answering them if you have completed the course. The form contains instructions for your supervisor on how to handle any incorrect answers. The most extreme action (if you missed all of the questions and your supervisor could not help you understand) would be repeating the course. And that is very unlikely!

Practice...


To help you check your own understanding as you go through the lessons, there are numerous questions and case scenarios where you will put in an answer and get immediate online feedback on your answers. And if you have questions, you can ask your supervisor or use the "help" and "reference" links to find contact people to call or e-mail with questions.

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What if I have trouble with the sound?

Testing the sound...


If you did not test your sound, go to the
sound test page and follow the instructions. If you decide that you don't want to use the sound option, that's okay. You won't lose any of the information without using the sound.

If you tested the sound and had no problem, but later find that you don't want to use the sound, you may need to go back some to get on the "no sound" track. Or if you get through a screen or two with sound, you'll have an opportunity on some of the future screens to choose the "no sound" option.

To get off of any screen that has sound immediately, click on the "Contents" link at the top of the page and use that list to get back to a no-sound page near where you were.


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