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Managing Employee Workplans


        
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Conducting the Interim Review

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General Information:

calendar Plan to conduct Interim Reviews at the middle of the work cycle, usually during December or January. During the review, provide feedback on the employee's performance so far in the work cycle. While it is not necessary to document specific ratings at this time, document and discuss performance to date, allowing the two of you to discuss how the employee is doing in meeting expectations.

You must also use this Interim Review process as a "Special Review" any time an employee's performance in a Results or Behavioral Expectation falls below the "Good" level. In this case, you would develop an "Improvement Plan" with the employee. (See the following Improvement Plan section for more information.)

checkmark  Remember to use the "Key Principles" and "Critical Steps" to communicate effectively with employees as you discuss the Improvement Plan. Go to Effective Communication for a summary.

Conducting the Interim Review Meeting:

Follow the steps below to conduct a successful Interim Review.


	
	
Step 1:
Preparation

Schedule a meeting with the employee. Encourage the employee to bring his or her documentation of how well the expectations are being met to the meeting, also.

Step 2:
Data Review

Review the employee's performance data collected to date for each Results or Behavioral Expectation listed on the workplan for both the KRRs and the Dimensions.

Step 3:
Performance Level Review

Review the data carefully to determine if performance for any of the employee's Results or Behavioral Expectations within each KRR or Dimension is below the "Good" level of performance.

If performance is at the "Below Good" or "Unsatisfactory" level for any Expectation, review the data with your manager and your HR manager or Employee Relations Specialist to determine if disciplinary action is also needed. In this case, you would also develop an "Improvement Plan" with the employee. (See the following Improvement Plan section for more information.)

Step 4:
Documentation
Form Layout:
Interim Review

{ }Midcycle            { }Special

Strengths/Weaknesses

 

Supervisor's Comments:

 

Employee's Comments:

 

Employee's Signature:

Supervisor's Signature: Manager's Signature:
Date Date Date

Complete the Interim Review section as pictured above on the 4th page of the DHHS workplan form, making any appropriate comments to describe the employee's "Strengths / Weaknesses" and any other comments under "Supervisor's Comments" related to the review.

Example:

LavondaLavonda is a processing assistant in a Child Support Enforcement unit. The following is an excerpt from her workplan and a sample of the comments her supervisor might make on her Interim Review.

Key Responsibilities / Results Result Expectations Tracking Source / Frequency Actual Results Rating Comments
Customer Service

Handles and average of 400 calls per day.

Uses DHHS Customer Service Policy to handle difficult callers.

Documents irate calls and reviews difficult calls with supv. for quality assurance.

Supervisory observation -- spot check and customer feedback.      
Dimensions Behavioral Expectations Tracking Source / Frequency Actual Results Rating Comments
Service Orientation

Asks questions to determine the person’s needs

Asks questions to check for satisfaction.

Listens carefully and empathizes with the person’s concerns

Is courteous to customers.

Supervisory observation -- spot check and customer feedback.      
Note: Lavonda would have more KRRs and Dimensions than those listed above. This is only an excerpt from a complete workplan.

Interim Review

{X}Midcycle            { }Special

Strengths/Weaknesses

At the time of the interim review, an average of 450 calls is processed per day without any complaints. In fact, I have received two letters from customers expressing their thanks for your kindness and understanding while they are trying to receive payments from parents who are delinquent in submitting child-support payments.

Supervisor's Comments:

Keep up the good work!

Employee's Comments:

 

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Print Version of the guide.

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Overview
Original Workplan Interim Review Improvement Plan Development Plan Performance Appraisal References
Step 1:
Identify KRRs
Step 1:
Preparation
Step 1: Planning Step 1:
Asessment
Step 1:
Preparation
Workplan Form
[Word Template]
or
[PDF Format]
Step 2:
Results Expectations
Step 2:
Data Review
Step 2: Documentation Step 2:
Planning
Step 2:
Rating KRRs

DHHS Performance Management Policy
(Formerly DHHS Directive 34)
HTML or PDF

Performance Rating Dispute Process
(DHHS Directive Number III-9, formerly DHHS Directive 33a)
HTML or PDF

Step 3:
Selecting Dimensions
Step 3:
Interim Review
Step 3: 30-Day Review Step 3:
Documentation
Step 3:
Combine Ratings
Rating Scale
and
State Policy Manual
Step 4:
Writing Behavioral Expectations
Step 4:
Documentation
Step 4:
Summary Rating
STAR Tool
Step 5:
Tracking Performance
Step 5:
Signatures & Dispute Rights
Dictionary of Dimensions
Step 6: Workplan Review Step 6:
Submit Ratings
Standard Workplan Guidelines
Return to Workplan Guide Start Page / Return to HR Home Page