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NC Department of Health and Human Services Division of Mental Health, Developmental Disabilities, and Substance Abuse Services

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For Those We Serve

This area of the website is designed to contain useful, concise, reliable, and easily accessible information for residents of North Carolina. If you experience difficulties finding the information you need, please contact us with your web related question. For concerns or information and referral, please call or contact:

  • The Advocacy and Customer Service Section at 919-715-3197.
  • New in-state, toll free customer service number: The DMH/DD/SAS is adding an in-state, toll-free number to its current customer service and community rights call center.  The number is 1-855-262-1946 and is only operational within North Carolina.  The new number will work with the current number (919) 715-3197.  The toll free number will allow more consumers, family members, providers and stakeholders to speak directly to a trained person and address complaints, concerns and general questions regarding the service system.  The call center is operational from 8:00 am to 5:00 pm.
  • DHHS Customer Service Center (Voice: English/Spanish) at 1-800-662-7030 or
  • Are you interested in being involved in the process? Check out our opportunities to volunteer on MH/DD/SAS initiatives and programs.
  • Are you in crisis and need immediate help? Someone is available to talk to you 24 hours a day.

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