North Carolina Division of Mental Health, Developmental Disabilities and Substance Abuse Services
Providers of MH/DD/SA Services
The Customer Service & Community Rights Team
We are located in the central office in Raleigh. We work closely with the local management entities (LMEs) to address complaints, concerns and appeals. We are committed to addressing the needs of DMHDDSAS consumers and family members through timely and quality customer service.
Central Functions
- Provide a response system for your complaints or concerns
- Monitor community rights protections and customer services
- Develop systems to promote local and state customer service
For concerns or information and referral, please call: Advocacy and Customer Service Section: DHHS CARE-LINE: |
- County Social Services Offices
- Consumer Handbook
- Customer Service Information
- Customer Service and Community Rights Data Reports
- Division of Health Service Regulation
- Division of Medical Assistance
- EPSDT Information
- How to File a Complaint or Concern
- LME Complaint Reporting System
- Complaints Received by LMEs Report
- LME Customer Service Offices
- North Carolina Advocacy Groups
- NC care LINK
- Social Security Administration Offices
- Substance Abuse Services Resources
- Value Options
Client Rights, Laws, Rules and Policies*
- A Review of Federal and State Consumer Rights (PDF)
- Appealing a Medicaid Service
- Appealing a Non-Medicaid Service
- Involuntary Commitment Laws
- North Carolina Administrative Code--Community Based Rights
- Rule for community-based client rights committees 10A NCAC 27G .0504
- North Carolina General Statues--Client Rights
- Privacy Release Form
- Statewide Consumer Complaint Policy
*link to the Consumer Empowerment web page for advocacy and self-help.
