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NC Department of Health and Human Services Division of Mental Health, Developmental Disabilities, and Substance Abuse Services
 

All DHHS info for health care providers

 

Provider Monitoring

Webinars

The Provider Monitoring Webinar Project is a follow-up to workshops that were presented in February 2014 to introduce the new process and tools for routine provider monitoring that went live on March 1. 

The webinars address important aspects of the process in greater detail than was possible during the statewide workshops. They will be used by LME-MCOs to train their review teams on how to use the tools. Provider agencies will also use the tools as part of their internal quality assurance process. The webinars can be used as a self-audit to ensure ongoing compliance with the regulatory requirements that are the focus of the routine review.

The webinars are broken into modules. Each module discusses a key component of the process. Presenting the webinars in modules allows the LME-MCOs and providers to select the topic they want to review at a specific point, whether for in-service training or as a personal refresher. A script is provided for each webinar.

Please click on PowerPoint and video Webinars below.

Downloading Webinars:
1. Click on FLV zip file to download. Save zip file to desired location on your computer.
2. Unzip the downloaded file to get FLV file.
3. Use freely available VLC player to open/play extracted FLV file.
4. Contact your IT department if you need additional assistance.

Introduction to the New Routine Provider Monitoring Process

PowerPoint
Webinar

Routine Review Tools – Agencies

PowerPoint
Webinar

Using the Automated Workbook for the Provider Monitoring Tools

PowerPoint
Webinar

Tips for Providers

PowerPoint
Webinar

DHSR and LME-MCO Coordination

PowerPoint
Webinar

Customer Service

PowerPoint
Webinar

Transparency in the Provider Monitoring Process

PowerPoint
Webinar

 

For additional training materials, please go to the Provider Survey, Presentations and Evaluations page.

Provider Monitoring Home page

State of North Carolina Home Page