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NC Department of Health and Human Services Division of Mental Health, Developmental Disabilities, and Substance Abuse Services

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Consumer Rights

Client, or Consumer rights are the policies and procedures established to guarantee the dignity of the person being served and his/her safety, privacy, and freedom. The purpose of client rights is to help ensure that the person served will live as normal a life as possible while receiving services and care designed to meet treatment needs. Client rights policies and procedures serve as a guideline for clients and staff alike.

Below are two examples of what such a training needs to include.

Modules for Teaching Consumer Rights Ready NC Connect NC