North Carolina Division of Mental Health, Developmental Disabilities and Substance Abuse Services
Providers of MH/DD/SA Services
Division Hosts First
Quality Management Conference
Sustainable Collaborations for Successful
Outcomes
Lesa Yawn, PhD, JD, Yawn Consulting Group, opened the conference by discussing ways to support sustainable collaborations. She described the roles and information needs of different stakeholders.
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Mindy McNeely, Paul Hishmeh and Deena Murphy provided an overview of NC-TOPPS, the Division's information system for measuring consumer outcomes and progress toward goals.
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Other Presentations:
Consumer/Family Involvement in Monitoring Activities, NC DMH/DD/SAS, Consumer Advocacy Section
Collaborating With Consumers and Family Members, Libby Jones, CFAC member
CFAC & Quality Management-Pathways LME
PBH CFAC and Continuous Quality Improvement, Piedmont LME
Local Needs Assessments:The Good, the Bad, the Ugly, Al Stein-Seroussi, Ph.D.; Pacific Institute for Ressearch and Evaluation
Needs Assessment, Dennis Knasel, Mecklenberg LME
How to Conduct a Change Cycle, Glen Buck, MSW; Kristy Termina, MSW; STAR Change Leaders; PORT Human Services
Provider Performance Reporting, Jay Taylor, Pathways
Service Authorization and Utilization: Putting the Pieces Together to Optimize Consumer Treatment and Outcomes, LisaCaitlin Perri, The Durham Center
