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OLV
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If you are experiencing any problems with OLV, please open a support ticket at dhhs.customer.support.center@dhhs.nc.gov or by phone (919-855-3200, Option 3).
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SDI
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If you are experiencing any problems with SDI, please open a support ticket at dhhs.customer.support.center@dhhs.nc.gov or by phone (919-855-3200, Option 3).
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ePASS Technical Issues
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Please report technical issues regarding ePASS, by calling the FNS Customer Service Center at
1-888-622-7328 or 1-877-452-2514 (TTY dedicated).
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ePASS Questions or Comments
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Please send comments or questions to: ncfast@dhhs.nc.gov and let us know what you think.
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Case Management
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If you have questions concerning Case Management, please contact
the NC FAST Team email at: ncfast@dhhs.nc.gov.
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NC FAST Help Desk
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Please call 919-855-3200, Option 3, or email ncfastsupport@dhhs.nc.gov .
Phone Support Availability: Monday through Friday, 8:00 a.m. to 6:00 p.m.
For a complete list of NC FAST Help Desk contact information, go to NC FAST Help Desk.
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