Office of North Carolina Families Accessing Services through Technology


OLV FREQUENTLY ASKED QUESTIONS

How does the OLV firewall effect my county?
What might cause problems with the OLV firewall?
When will the SCC4 mainframe systems replaced by OLV be disabled (SOLQ, BENDEX and ESC)?
Occasionally my OLV results do not show social security benefits my client receives as the beneficiary on another person’s account. How can I get this information through OLV?
Why doesn’t OLV always display DOT hits like the STARS system?
I checked the SOLQ, BENDEX, and SDX boxes, so why did OLV not return any information?
Some social workers who previously had access to all systems included in OLV do not have access to all systems in OLV. Why?
Why doesn’t OLV show payments my client is getting from Child Support?
OLV data from ESC doesn’t display enough history to verify 40 quarters of wage information to determine eligibility for some immigrants. Why?
I need to verify a non-applicant’s wages to determine Medicaid eligibility for the spouse. Is there a way to get it using OLV?
Why doesn’t OLV display enough information to enable me to generate a Child Support referral?
Because OLV requires using the client name as shown in CNDS, I am often unable to get a DMV hit for the client’s vehicle. How can I find this information through OLV?
My client has a drug-related criminal conviction, so why is there no hit in OLV? I am able to find the information through the Department of Correction (DOC) web site. How can I get the data using OLV?

 

 

 

 

 

 

 

 

How does the OLV firewall effect my county?

The OLV firewall is in place to reject unwanted intruders. The rules are set to only allow defined static IP addresses through the firewall. If your workplace is considering a change in IP addresses, you should open a support ticket immediately.

What might cause problems with the OLV firewall?

A change in IP address may cause a problem with connectivity to OLV. The following are items that may cause a change in IP address upon which you should open a support ticket immediately.

  • Network upgrade
  • New ISP provider
  • Web applications routed to specific IP addresses

Occasionally my OLV results do not show social security benefits my client receives as the beneficiary on another person’s account. How can I get this information through OLV?

If the OLV search fails to display the current benefit, re-enter the person using the Add Direct function. Key on the Add Direct screen the individual’s own SSN and the SSN and alpha character under which the person is getting benefits. Current benefits display on the SOLQ results. This function was added to OLV effective 2/27/09.

When will the SCC4 mainframe systems replaced by OLV be disabled (SOLQ, BENDEX and ESC)?

In early 2006, we notified counties that SOLQ, BENDEX, and ESC options in SCC4 would be disabled. This notification increased OLV usage by 40% and identified some issues with OLV that had not been found yet. Based on this new information, we issued a Dear County Director letter dated 9/21/06 indicating the SCC4 options would not be disabled until the issues were resolved. In addition, a minimum of 3 weeks notice will be given once the date to disable the SCC4 options (SOLQ, BENDEX, and ESC) has been established.

Why doesn’t OLV always display DOT hits like the STARS system?

There are three ways in OLV to search for individuals with vehicles:

  1. Search using “CNDS” as the service selected on the OLV Name Search screen

  2. Step 1: On the OLV name search screen, enter the SSN, Individual ID, or Name of the person you are searching for and select “CNDS” in the service field.
    NOTE: Selecting “CNDS” as the service searches the CNDS system for potential matches on the name entered.

    Step 2: Click Search. A list of potential CNDS matches displays.

    Step 3: If your individual is found, select the individual and continue searching for more individuals to build your OLV case or click Results Summary if there are no more individuals to search.

    Step 4: Check the DMV box for each individual for which DMV data is needed.

    Step 5: Click “Send”
    NOTE: This action sends the name as it exists in CNDS to search DMV records,therefore, if the person is in CNDS with the name Jon Smith and is listed in DMV as Jonathan Smith, no match is found.

    Step 6: View/Print the results.

  3. Search using “DMV” as the service selected on the OLV Name Search screen.

  4. Step 1: On the OLV name search screen, enter the Name of the person you are searching for and select “DMV” in the service field. NOTE: Selecting “DMV” as the service searches the DMV system for potential matches on the name entered.

    Step 2: Click Search. A list of potential DMV matches displays.

    Step 3: If your individual is found, select the individual and continue searching for more individuals to build your OLV case or click Results Summary if there are no more individuals to search.

    Step 4: Check the DMV box for each individual for which DMV data is needed.

    Step 5: Click “Send”
    NOTE: This action sends the name as it exists in DMV to search DMV records.

    Step 6: View/Print the results.

  5. Search DMV based on names entered through the Add Direct screen

  6. If you have completed the searches above and still have not found a match and the individual stated they have a vehicle(s), then follow the steps below. This step should normally only be necessary when an individual has an unusual name or an odd variation of a common name. You may have to use Add Direct multiple times to search on several different combinations of the name.

    Step 1: From the Name Search screen, click “Add Direct”. The Add Direct screen displays.

    Step 2: Enter the individual name exactly as you want to search DMV.

    Step 3: Click Add. This adds the individual name to the current OLV case exactly as you entered it on the Add Direct screen.

I checked the SOLQ, BENDEX, and SDX boxes, so why did OLV not return any information?

In order to access Social Security Data through OLV, the individual being looked up MUST be in CNDS. When OLV was being developed, the SSA required us to have a permission module so access to SOLQ, BENDEX, and SDX would not be allowed unless the person was in our system.

Some social workers who previously had access to all systems included in OLV do not have access to all systems in OLV. Why?

Access to OLV is role-based; that is, access is based on predefined worker types and their official “need to know” certain confidential data. This is determined in part on Social Security Administration rules for permitting access. If you believe your OLV user role is incorrect, contact your Security Officer.

Why doesn’t OLV show payments my client is getting from Child Support?

If payments do not show for an individual who claims to get child support, review carefully each child support case shown on the Individual Results Summary for the payee to determine if he/she has more than one MPI number assigned. Conduct an OLV search using each MPI number associated with the payee. Payment history should display once you identify the case in which current payments are associated.

OLV data from ESC doesn’t display enough history to verify 40 quarters of wage information to determine eligibility for some immigrants. Why?

Policy directs caseworkers to use TPQY QC History to access wage history to determine 40 quarters of wages. The ESC wage data is intended to determine current and recent employment information needed to determine eligibility. Instructions are found in the Eligibility Information System Manual. Section 1107, and the FSIS Users Manual, Section 304.

I need to verify a non-applicant’s wages to determine Medicaid eligibility for the spouse. Is there a way to get it using OLV?

Use the Add Direct in OLV to inquire on an individual who is not in CNDS. Demographic data, including the SSN, is required to perform the Add Direct query. ESC wage information can be accessed; however, verification of a non-applicant’s income from Social Security is not available due to the Social Security Administration’s information privacy rules.

Why doesn’t OLV display enough information to enable me to generate a Child Support referral?

The purpose of OLV is to enable users to validate and verify information needed to determine program eligibility. Continue to access ACTS to gather demographic and other information needed to complete a referral to Child Support.

Because OLV requires using the client name as shown in CNDS, I am often unable to get a DMV hit for the client’s vehicle. How can I find this information through OLV?

Use the Add Direct function in OLV to enter variations on an individual’s name that may be used in DMV. For example, if the CNDS name is Robert Andrew Simms, enter the name using Add Direct as Andrew Simms, Rob Simms, or R Andrew Simms. When searching on a woman, use her middle name and maiden name in addition to a married name. Date of birth, SSN and gender are also required when using Add Direct.

My client has a drug-related criminal conviction, so why is there no hit in OLV? I am able to find the information through the Department of Correction (DOC) web site. How can I get the data using OLV?

DOC demographic data may sometimes be incomplete or inaccurate such as an incorrectly entered date of birth. When this occurs, there is no hit for an individual even if the name matches exactly. In order to search for a person’s DOC record, select DOC from the Services dropdown list at the bottom of the search screen and enter the individual’s name. The results using this method should display the DOC data you need.

 

Last updated - October 1, 2011