PROJECTS

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Case Management Overview

Case Management Project 1: GCM and FNS Case Management Project 2&6: EIS Case Management Project 3: LIEAP, Child Care, and CIP Case Management Project 4: Child Services Case Management Project 5: Aging and Adult Services ePASS Document Management Health Benefit Exchange (HBE) OLV SDI

Electronic Pre-Assessment Screening Service (ePASS)

The link to ePASS: www.ePASS.nc.gov

ePASS is a secure, web-based, self-service tool that enables inquirers to screen for potential eligibility for a range of NC DHHS benefits and services programs.

ePASS improves efficiency, flexibility, and effectiveness for county departments of social services by simplifying intake, reducing staff workload, and lowering transaction costs by streamlining the application process, so that applicants need not wait in lines if they are not potentially eligible or have not brought all required documentation.

When fully implemented, the ePASS capability to enter information online can be seamlessly integrated with the eligibility systems to reduce data entry and evidence collection. With no formal marketing, ePASS has received an average of over 10,000 online inquiries per month since it was implemented.

Phase 1 was implemented July 1, 2010, and shows a range of programs for which North Carolina residents may be eligible; provides them with information they need to make an informed decision about pursuing program assistance; and simplifies the process to encourage participation. This resident-driven model increases the likelihood that the plans, benefits and services put in place to help individuals and families achieve self-sufficiency will be successful.

Phase 2 for FNS was implemented May 27, 2011. It enables individuals to answer detailed questions, print the FNS application and then mail, fax, or bring the application to the county departments of social services.

Phase 2 for Medicaid screening and application intake was rolled out to all 100 counties August 16, 2012. Similar to FNS functionality, North Carolina residents will have the opportunity to review the new Medicaid Information Fact Sheet when beginning the application process or opening an already existing account. The new Medicaid Information Fact Sheet will provide information about Medicaid and North Carolina Health Choice (NCHC) for children, covered services and an individual’s responsibilities and rights.

Phase 3 will integrate ePASS with the NC FAST Case Management system. It will add the capability for individuals to apply online, check their application status, provide change-in-circumstance information and perform online recertification.