PROJECTS

Main

Case Management Overview

Case Management Project 1: GCM and FNS Case Management Project 2&6: EIS Case Management Project 3: LIEAP, Child Care, and CIP Case Management Project 4: Child Services Case Management Project 5: Aging and Adult Services ePASS Document Management Health Benefit Exchange (HBE) OLV SDI

ONLINE VERIFICATION (OLV)

Documents:

• OLV Frequently Asked Questions (FAQ)
• OLV System User Manual, (PDF, 2.83MB)
• OLV Desktop Reference Sheet, (PDF, 2.83MB)
• OLV Issues Communication Procedure, (PDF, 2.83MB)
• OLV Visual Diagram, (PDF, 11KB)

Support:

If you are experiencing any problems with OLV, please open a support ticket at dhhs.customer.support.center@dhhs.nc.gov or by phone (919-855-3200, Option 3).

What is OLV?

OLV automates verification of new applicant information and any required re-verification of client information retrieved from several federal and state benefit and reporting systems, including:

• NC Division of Motor Vehicles
• U.S. Social Security Administration
• NC Department of Correction
• Employment Security Commission

Introducing this single interface for verification has significantly reduced the time that state and county staff spend:

• Entering and re-entering data
• Filing forms
• Creating reports

Where is OLV now?

OLV was placed in production in October 2004, and is now used by all 100 counties.

Efforts are underway to continually upgrade search tools, improve access to real-time data, and save and update case management information generated by performing a search using OLV. These functionalities are expected to be enhanced as implementation of the first Case Management Integration project unfolds. The retrieval of data as needed by the various partner programs is expected to become to the extent possible an automatic function as OLV is integrated into the NC FAST Case Management system.