PROJECTS

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Case Management Overview

Case Management Project 1: GCM and FNS Case Management Project 2&6: EIS Case Management Project 3: LIEAP, Child Care, and CIP Case Management Project 4: Child Services Case Management Project 5: Aging and Adult Services ePASS Document Management Health Benefit Exchange (HBE) OLV SDI

PROJECT 1:

Global Case Management and Food and Nutrition Services (FNS)

Status:

The NC FAST Case Management System has been in pilot production since May 21, 2012. The pilot has been successful with a few challenges as expected. DHHS and the pilot counties have learned a great deal, and have refined the process for training and rollout based on the many lessons learned.

In general, training will be more task-oriented to a caseworker’s job, and classroom activities will provide complete steps for processes, such as new applications, changes in circumstance and recertifications. We have partnered with FNS representatives to create scenarios based on actual FNS cases. We have also created knowledge checks during training to determine where additional training is needed before go-live.

In this updated approach:

• The soft launch will be accelerated for all counties so they can begin using NC FAST sooner to process new applications.


• The hard launch will be implemented as hard launch stage 1 and hard launch stage 2.


• Training will continue to be delivered on a regional basis to minimize travel for each county, but the full week of training will now take place as 2 separate sessions. One 2.5 day session before the soft launch, and one 2.5 day session before hard launch stage 2.


• NC FAST will establish continuous regional training classes throughout the state to provide new worker and remedial training as needed.

Soft Launch. Prior to soft launch, the first 2.5 day training session will take place. This session will focus on NC FAST basics and how to process new applications. After training, that group of county users will soft launch and can immediately begin entering new applications into NC FAST. While FSIS remains 100% available during this time, county users are strongly encouraged to process all new applications in NC FAST, rather than in FSIS. The soft launch implementation schedule will be accelerated for all Phase 3, 4 and 5 Counties, enabling counties to begin using NC FAST sooner for new applications. This will provide adequate time for each county to learn and adapt to the new way of doing business prior to the hard launch of moving all active FSIS cases to NC FAST.

Hard Launch Stage 1. After an entire county is soft launched, NC FAST staff, DHHS DSS staff and the County DSS Director will monitor the county’s progress using NC FAST for new applications. Upon continuous success using NC FAST for new applications, hard launch stage 1 will take place. At this time, FSIS will be turned OFF for new applications ONLY, while still available for recertifications and other processing required for existing cases. No additional face-to-face training will be required as staff are still processing new applications only.

Hard Launch Stage 2. Prior to stage 2, the second 2.5 day training session will take place. This session will prepare the county to complete conversion of cases from FSIS to NC FAST, process recertifications and process case changes. After the successful soft launch and hard launch stage 1 and all new FNS applications are being entered in NC FAST, a readiness assessment will be conducted to determine the appropriate timing for hard launch stage 2 for each county. At this time, all active FSIS cases will be converted into NC FAST and all FSIS processing will be turned off completely. All processing will take place in NC FAST.

NC FAST Dear County Director Letter #12-0070 contains more information.

Scope:

• Global reception – logging of clients and workflow routing for interview.
• Screening, intake and assessment for FNS.
• Eligibility determination and benefit delivery for FNS.
• Legacy System replacement: Food Stamp Information System (FSIS).