Our Mission

The purpose of the Office of Citizen Services is to guide citizens through the human resource delivery system by providing accurate and speedy information and referral for services to the proper department or agency and resolving customer complaints.

Our Vision

The North Carolina Department of Health and Human Services' (DHHS) Office of Citizen Services will have the most robust comprehensive human service database, NCcareLINK, in North Carolina and will serve as a national model among information and referral providers across the nation. In addition NCcareLINK will enable the DHHS CARE-LINE, Ombudsman Program and Disaster Coordination Services to provide state of the art services to residents across the state 24/7/365 and before, during and after a disaster or emergency occurrence.