Access/CRC

• Joins aging and disability communities
• Coordination to determine commonalities and system overlap, and acknowledge differences and system gaps
• Enhances outreach and availability of resources to previously underserved populations
• Requires multiple partnerships on all levels
• Practical strategy to do no wrong door concept
• Leveraging of strengths
• Makes effective use of technology to streamline access
• Front end/Consumer-responsive systems (Web-based resource databases; online applications; decision support tools)
• Back end/Administrative efficiencies (information exchange protocols and software across partners)
• Has strong consumer orientation
• Make it easier for consumers tounderstand their options and get what they need
• Simpler to navigate the system - high level of coordination and more uniformity and standardized processes to eliminate unnecessary steps
• Offers more than information and referral
• Follow through and tracking of consumers
• Proactive response to the needs of consumers as they change over time
• Focuses on appropriate setting for services & support
• Intervention in critical pathways
• Options Counseling
• Facilitates access to and eligibility for public programs