|Michael F. Easley
|Carmen Hooker Odom
For Release: IMMEDIATE
|Contact: Jim Jones|
Launch of NCcareLINK speeds access to services
RALEIGH – Finding the right health and human services for yourself, a friend or a loved one took a giant step forward today in North Carolina with the launch of NCcareLINK, a user-friendly Web site that puts thousands of service contacts at the public’s fingertips.
The Internet-based service, www.NCcareLINK.gov, brings together the extensive database of CARE-LINE – the state’s toll-free telephone human resources information and referral service, and additional information from hundreds of other agencies across the state.
“By this time next year, this will be one of the most comprehensive databases for such services in the nation,” said Carmen Hooker Odom, secretary of the N.C. Department of Health and Human Services.
“At the end of this fiscal year, we estimate that 40,000 government, faith-based, non-profit, and for profit agencies will be in the database. In addition to CARE-LINE, local and other statewide agencies can also access this database to assist citizens who call them.”
The service brings to citizens with Internet access at home or through a computer at a public library or senior center a connection to a database that can help them find information about services available to help meet some of their most challenging dilemmas:
These are just some of the hundreds of questions for which NCcareLINK can help provide answers or contacts who have detailed information that they are ready to share.
The project got under way in 2003 and received funding from an Aging and Disability Resources Center grant from the U.S. Administration on Aging and the Centers for Medicare and Medicaid Services, and the state of North Carolina.
In addition to providing citizens day-to-day assistance, the database also helps to ensure that state emergency responders have the capability to meet a variety of human service needs should a disaster strike anywhere in the state.
“We knew we would need a database without duplications that could identify community resources anywhere in the state,” Hooker Odom said.
“From that seed of an idea we now have a product that is a database
that not only meets our needs for emergency response, but can also
meet the day-to-day needs of our citizens. It can help them find the
resources they need within their community and outside their community,
but still within reach.”
People in need of assistance who are unable to access the Web-based service may still access the CARE-LINE by telephone for assistance at the same toll-free numbers: 1-800-662-7030 (English/Spanish), or 1-877-452-2514 (TTY).
Agencies throughout the state have worked together to make this project
a reality. It is the first time in North Carolina that information
and referral groups have come together to assure that a database of
federal, state and local government agencies, community-based and faith-based
organizations, non-profit and for profit groups are in a single directory
for the public. With assistance from partners including the Northwest
Piedmont Council of Governments, the Cape Fear Council of Governments,
the Family Support Network of North Carolina, the Alcohol and Drug
Council of North Carolina and the Office of the Governor, NCcareLINK
will assure that the public has access to information about these important
|Public Affairs Office
101 Blair Drive, Raleigh, NC 27603