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NC Department of Health and Human Services

DHHS Unveils Website Redesign and New Spanish Website

Este pagina en espanolRelease Date: July 28, 2008
Contact: Lois Nilsen, 919-715-4394

RALEIGH – The N.C. Department of Health and Human Services unveiled a redesigned website today, at

“Our goal was an easy-to-use website for our primary audience, the people we serve,” said Secretary Dempsey Benton. “’It’s very easy!’ we’ve been told by many site reviewers. Some of those reviewers were people applying for food stamps. That’s high praise. It took a lot of work and thought by a lot of people to make this big bureaucracy seem simple to the people we serve.”

The website is intended to be accessible for people with disabilities. Some accessibility features are scalable fonts, tabbed browsing, high-contrast colors, and an uncluttered page design.

Information for one high-profile DHHS program, Medicaid, has been revamped, and offers a glimpse to how other programs and services will be presented in the future.

The people served by DHHS are not the only users of the website. Content is organized by audience, so that DHHS employees, local agencies and those regulated by the department have clear information intended just for them. Researchers can find facts and figures compiled in one place as well.

With the redesigned website, the department also introduces a new website in Spanish, “We’re excited to start our web presence in Spanish, but this is just a baby step,” said Lois Nilsen, Project Director. “We’re gathering content that exists, and creating new content that this audience needs. There’s not much there now, but it will grow.”

There is a market for government information in Spanish. The federal government operates It received 600,000 site visitors in March of 2008.

“We still have a long way to go yet,” said Nilsen. “We have a massive web presence, and not much coordination in the past. We’re getting a handle on our 110 websites. Eventually, DHHS will present a uniform face to the public. Navigation will be predictable so people can find information fast. Throughout, we’ll use plain language. It’s all part of our focus on customer service.”





Updated: February 9, 2009