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Star ratings Web site for adult care homes now searchable

Release Date: January 21, 2010
Contact: Jim Jones, 919-733-9190

RALEIGH A new Web feature has been added for those seeking the latest information about state licensed adult care, rest and family care homes. As North Carolina’s star ratings program for adult care homes enters its second year, a search feature and additional upgrades are now added.

The new search feature allows a Web site user to select a criteria – county, city or facility name to zero in on facilities. In addition, the Web site provides helpful tips on researching a facility with links to Web sites for county Departments of Social Services, long-term care ombudsmen and contacts for the Adult Care Section of the Division of Health Service Regulation.

This is the first year that regulated homes may be rated with as many as four stars. The program’s highest rating is awarded to homes only after two consecutive years of scores of 100 or more points. New ratings are now posted twice monthly as unannounced 2010 inspections are completed in the more than 1,200 licensed homes.

“The ratings provide consumers with a point-in-time look at each home’s performance,” said Jeff Horton, acting director of the division. “The stars and the rating worksheets on each facility are tools that are useful when evaluating a possible placement for yourself or a loved one.”

Horton said that before deciding whether any home is an appropriate placement for a loved one, family members still should visit the home to determine if it appears to be a good match. “We strongly encourage people to make that visit to observe and talk to residents and staff of the home when it is under consideration,” Horton said. The rating system was put in place in January 2009, providing all homes a clean slate for initial ratings, which were based on annual inspections after Jan. 1, 2009. First-year ratings ranged from zero to a maximum of three stars.

The second year of ratings will see the impact of cumulative records on each home’s rating, which could go up, down or remain the same depending on inspection results, citations for violations and steps taken to improve safety and quality of life. Ratings may be searched at

The number of stars a facility receives is based on a 10-point sliding scale. An adult care homemay receive a zero-star rating if it scores less than 70 points, one star by scoring 70-79.9 points, two stars by scoring 80-89.9 points, and three stars by scoring 90-99.9 points. Three stars also are awarded for scores of 100 and higher if the previous year’s score was less than 100 points.

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