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DHHS Names New Technology Chief


Pat McCrory, Governor
Aldona Z. Wos, M.D.,Secretary

North Carolina Department of Health and Human Services
For Release: Immediate
Date: January 28, 2013
Contact: Julie Henry,, 919-855-4840

Raleigh, N.C. – Today, Secretary Aldona Wos, M.D., and state Chief Information Officer Chris Estes announced the appointment of Joseph Cooper Jr. as Chief Information Officer for the North Carolina Department of Health and Human Services (DHHS).

“The technology needs of DHHS are many, glaring and longstanding,” said Secretary Wos. “Without adequate, up-to-date technology, this Department can neither capably nor efficiently serve the millions of North Carolinians who rely on DHHS. Joe Cooper’s extensive experience will be a valuable asset in evaluating technological needs for an operation as diverse as DHHS while instituting a culture of customer service.”

Cooper has 35 years of experience as a technology executive. Since 2009 he has been senior vice president for technology and operations with RBC in Raleigh. Previously, he served First Citizens in Raleigh for 15 years as executive vice president and chief information officer. He also worked 17 years for Bank of America in Charlotte in technology management positions.

“In order to successfully manage the implementation of IT projects on time and within budget, there is a clear need for increased collaboration and breaking down silos across departments,” said Estes, the state’s CIO. “Joe will work closely with my team to ensure the needs of the Department are met, while addressing the critical long-term issues of efficiency and modernization of information systems in state government as a whole.”

In his previous roles, Cooper managed key technology projects that combined customer-friendliness with efficiency of operations—from having call centers strive to resolve customer issues on the first call, to automating business rules and operations.

He will start full time in early February at an annual salary of $175,000.

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