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DHHS Completes Testing of NCTracks


Pat McCrory, Governor
Aldona Z. Wos, M.D., Secretary

For Immediate Release
June 4, 2013
Contact: 919-855-4840

RALEIGH – Today, the Department of Health and Human Services (DHHS) announced that it has completed testing of NCTracks, the state's new Medicaid claims processing and payment system. Late Friday evening, teams completed the final user acceptance and production simulation testing, and the remaining issues are scheduled to be resolved prior to the system's July 1 activation. We're almost ready for the launch," said Aldona Wos, Secretary of DHHS. "Since we arrived in January, we have diverted all available departmental resources to complete testing and push this project over the finish line."

A recent report from the State Auditor found that as of March, several technical issues needed to be addressed before going live on July 1st. Those issues, and others that came to light during the testing, have either already been addressed or will be resolved prior to go-live. In fact, recent testing of more than 1.2 million claims were paid successfully.

"While the technology has been tested and remaining critical issues will be resolved prior to go-live, other states that have implemented a new claims processing and payment system say the first few months are bumpy as everyone adjusts to the new platform," added Joe Cooper, Chief Information Officer for DHHS. "To help avoid confusion and delayed payments, we urge providers to take advantage of training opportunities we have made available both online and in-person as soon as possible to help them prepare. We are also taking proactive steps such as mailing instructions to providers and adding additional capacity to the call center to deal with the expected influx of call volume to mitigate interruptions in service."

“We urge providers to take advantage of the training opportunities that are available because we want them to get paid,” Cooper repeated. “But the impetus remains with the provider to take the first step. And the best time for that is now.”

NCTracks will replace the 35-year-old Medicaid claims system known as MMIS, as well as other computer systems that process claims for state-paid mental health, public health and rural health services. To avoid disruptions in DHHS claims processing or payments after July 1, health care providers should plan to have claims, eligibility and other business staff train in NCTracks. Information on classroom, webinar and online training is also available at

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