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DHHS Prepares for Launch of NC Tracks

 

For Immediate Release
Thursday, June 27, 2013
Contact: news@dhhs.nc.gov
              919-855-4840

Raleigh, N.C. - DHHS Secretary Aldona Wos and Chief Information Officer Joe Cooper visited the NC Tracks Call Center Thursday morning to check on final preparations for the launch of the state's new Medicaid claims processing system on July 1. The call center has been set up with additional staff who will be working expanded hours to help with an anticipated influx of calls as providers get used to using the new system. DHHS will be monitoring the system's performance on a real-time basis and will be making adjustments to stay ahead of the claims processing load.

Secretary Wos at the NC Tracks Call Center

Secretary Wos at the NC Tracks Call Center

Secretary Wos at the NC Tracks Call Center

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