Joyce Massey-Smith Joyce Massey-Smith is the director for the NC Division of Aging and Adult Services. Previously with the division, she was a Regional Adult Programs representative, chief of Budget, Planning and Systems Support, and Adult Services section chief. She also worked with the Region I Area Agency on Aging, first as planner then AAA director. Massey-Smith has served in leadership positions with both the NC4A and the NC Association on Aging and Disaster Services at the NWNC Chapter of the American Red Cross. In March 2018, Governor Roy Cooper named her as part of the Interagency Council for Coordinating Homeless Programs. Massey-Smith also served as staff support at the 1995 White House Conference on Aging. Massey-Smith earned a Bachelor of Social Work from UNC-Greensboro, as well as a Master’s in Public Administration with a concentration in aging and public policy. Her professional interests include rural social work practice, performance outcome measurement in human services and team development as a means of improving agency outcomes.